1. Google Cloud Print: A Case Study
Shawn Beattie

2. Campus environment private residential liberal arts
Quad Cities - Rock Island, IL
founded 1860
~2500 students
~100 classrooms
~250 lab PCs/Macs
~90 PC ~10 Mac
~17 ITS staff

3. Setting the stage “Labs are busy sometimes and I can’t print”
“Printers are not available where I need them”
“Can’t print from my laptop or tablet”
“When I print tests I don’t want students to be able to pick up my documents”

4. IT Environment Google Apps since 2010 2 Windows Print Servers
Labs are 85% PC, 15% Mac
Managed print since 2014
Source:

5. Papercut timeline 11.x-2010 Monitored printing
2011 Google announces GCP
12.x-2012 Implemented quotas
14.x - tried it - GCP unstable
15.x (Summer 2015) - became stable
Launched GCP (Oct 2015)
16.x Summer 2016

6. Print management
Migrated to a local copy/print vendor in 2014 (Kyocera MFPs)
Students: user quota, annual $50 credit
$0.02/side B&W $0.06/side color (8.5x11)
Students can top-up with cards for sale ($5)
Saw a 20% reduction with quotas

7. Find-me printing Users print to a virtual queue
Jobs are held in queue for 24 hrs
Any MFP can release print jobs on card swipe
(or login via Active Directory)

8. What is Google Cloud Print?
Originally created as a driverless web printing solution for ChromeOS (2010)
Source:

12. Print management
Users must add a Windows printer, with drivers, and authenticate via Active Directory in order to print.
This generally left out BYOD devices.

13. BYOD Average student registers 3-4 devices Mobile devices:
25% Windows PC
25% Mac
25% iOS
20% Android
5% Other (ChromeOS, Linux, etc)

14. Getting printers on Google Cloud Print
Create a user:
Generate OAuth key for Papercut
Enable cloud print in Papercut
“Publish” printers
Share printers with GApps users

15. Options Publish specific high-volume printers.
Publish one virtual queue.

16. Hurdles! Getting to Papercut 15+
Convincing our print vendor that this wasn’t going to cause problems
Adding groups to a shared printer notifies the owner of the group
Getting users the documentation for their device

19. Pros/Cons Pros: Users who learn about it LOVE it Leverages BYOD
Find-me printing good for a mobile user base
No additional cost

20. Pros/Cons Cons: Another service to monitor Potential security concern
No additional cost

21. Usage Approximately 10000 pages sent via Google Cloud Print, Nov-May.
(This represents about 1-2% of print traffic)

22. Feedback Comment from a student on our year-end survey:
“Augie Find Me Printing is fricking SWEEEEEET”

23. Future plans Further promotion Student agents - word of mouth
Posters/flyers
Tech Fair 2016

24. Questions/Discussion