1. Information Technology
Benefits of Information Technology (IT)
Increased ability to monitor individual and team performance
Better decision making based on more complete information
More collaboration and sharing of information
Greater accessibility to coworkers
Learning Objective #4
Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

2. Information Technology
Networked Computer Systems
Linking individual computers to create an organizational network for communication and information sharing
Instant messaging
Voic and fax
Electronic data exchange (EDI)
Teleconferencing and videoconferencing
Intranets and extranets
Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

3. Tips for Sending Emails
Always use the subject line.
Be careful using emoticons and acronyms for business communication.
Write clearly and briefly.
Copy s to others only if they really need the information.
Sleep on angry s before sending.
Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

4. Information Technology
Types of Network Systems
Intranet
An internal network that uses Internet technology and is accessible only to employees
Extranet
An internal network that uses Internet technology and allows authorized users inside the organization to communicate with certain outsiders, such as customers and vendors
Wireless capabilities
Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

5. How IT Affects Organizations
Removes the constraints of time and distance
Allows widely dispersed employees to work together
Provides for the sharing of information
Increases effectiveness and efficiency
Integrates decision making and work
Provides more complete information and participation for better decisions
Creates problems of constant accessibility to employees
Blurs the line between work and personal lives
Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada

6. Ethical Concerns for Email and Voice-mail Use
Not necessarily private
Employer has access to them.
The federal Privacy Act and the Access to Information Act apply to all federal government departments, most federal agencies, and some federal crown corporations.
Many private sector employees are not covered by privacy legislation.
Only Quebec’s privacy act applies to the entire private sector.
Managers need to clearly convey:
Whether communications will be monitored
Company policies on personal Internet and use
Chapter 10, Stephen P. Robbins, Mary Coulter, and Nancy Langton, Management, Ninth Canadian Edition
Copyright © 2009 Pearson Education Canada