1. Banking

2. Key Vocabulary
central bank - a bank which issues money, looks after the government’s finance and monetary policy and acts as a banker to other banks
commercial bank - offers a full range of banking products and services to individuals and businesses
merchant bank – a bank that does not deal with public but specializes in corporate finance

3. Lead in overdraft savings account mortgages online banking borrow
withdraw

4. Listening, pg. 56 investment products back office processing
barristers
solicitors

5. Listening, pg. 56

6. Banking words, pg. 57

7. Banking words, ex. 2, pg. 60

8. POSSIBLE EXAM QUESTIONS
Which services are offered by a commercial bank?
What is the difference between commercial and a merchant bank?

9. POSSIBLE ANSWER

10. Negotiations Starting and outlining your position
If you look at it from our point of view,...
As we see it...
I'd like to begin by saying...
That's not exactly as we see it.
I'd like to outline our aims and objectives.
Is that your best offer?
There are two main areas that we'd like to concentrate on / discuss.
Clarifying
Agreeing
Does anything I have suggested / proposed seem unclear to you?
We agree.
I'd like to clarify our position.
This is a fair suggestion.
What do you mean exactly when you say....
You have a good point.
Could you clarify your last point for me?
I can't see any problem with that.
Provided / As long as you..... we will....
Summarising
Disagreeing
Can we summarise what we've agreed so far?
Let's look at the points we agree on.
I'm afraid that's not acceptable to us.
So the next step is...
I'm afraid we can't agree with you there.
Can I just pick you up on a point you made earlier.
I understand where you're coming from / your position, but...
We're prepared to compromise, but...

11. Listening, ex. 2, pg. 64

12. Listening, ex. 1, pg. 64

15. Conditionals If Clause Type I if + Simple Present, will-Future
Type I indicates what will happen, provided that a certain situation is given.
Examples:
If you send your order by fax, we will deliver the goods immediately.
If you invite me for lunch, I will help you with your presentation.
If Clause Type II
if + Simple Past, would + infinitive
Type II indicates what could happen if a present situation were different.
If we had more employees, we would work more efficiently.
If we delivered poor quality, we would not be the leading company in our business.
If Clause Type III
if + Past Perfect, would + have + past participle
Type III indicates what could have happened in the past if a situation had been different then.
If you had read the paper, you would have seen the advertisement.
If I had taken the bus, I would have been late.

16. EXERCISE 1.
Complete the sentences.
1. If your conditions are competitive, we (place) ……………. an order.
2. If I had more time, I (do) …………… a course in business English.
3. If we had known more about their culture, negotiating (be) ……………. easier.
4. If you (customize) ………….. your CV, your chances of getting a job will be better.
5. We (cancel) ……………. our order if you don't deliver the goods by Friday.
6. If Brittany (speak) ……………….. better English, she would apply for a job abroad.
7. If you (tell) …………… me about the problem, I would have helped you.
8. I (let) …………… you know if I weren't satisfied.
9. If you execute the order carelessly, they (place / not) ………………… another order with you in the future.
10. If I were you, I (worry / not) ………….. about the presentation.

17. EXERCISE 2.
Underline the correct form in italics.
1 If he listens / listened to all sides first, he would find it easier to resolve conflicts.
2 He is / will be / would be more popular if he treated people with respect.
3 Would you get involved if you saw / would see two colleagues having an argument?
4 If she wins / will win / would win this contract, she’ll be promoted.
5 Do you think he will / would resign if he doesn’t get a pay increase?

18. EXERCISE 3.
Complete these sentences using the words in brackets.
1 Would you move to our Taiwan office if _________________________ ? (you / can)
2 If you were in my position, how _________________________ with this crisis? (you / deal)
3 They wouldn’t do business with us if they _________________________ our terms favourable. (not / find)
4 If you look at our catalogue, you _________________________ how much we have expanded our product range. (see)
5 You’d be more popular if _________________________ so nervous all the time. (you / not / be)
6 _________________________ to the conference even if you invited him. (he / not / come)

19. ANSWERS
EXERCISE 1
If your conditions are competitive, we will place an order.
If I had more time, I would do a course in business English.
If we had known more about their culture, negotiating would have been easier.
If you customize your CV, your chances of getting a job will be better.
We will cancel our order if you don't deliver the goods by Friday.
If Brittany spoke better English, she would apply for a job abroad.
If you had told me about the problem, I would have helped you.
I would let you know if I weren't satisfied.
If you execute the order carelessly, they will not place another order with you in the future.
If I were you, I would not worry about the presentation.
EXERCISE listened / 2 would be / 3 saw / 4 wins / 5 will
EXERCISE you could / 2 would you deal / 3 didn’t (did not) find / 4 ’ll see (will see) / 5 you weren’t (were not)

20. ALLOW, ENABLE, LET
The verbs allow, enable, let can be used to express possibility. ALLOW / ENABLE + OBJECT + INFINITIVE WITH TO LET + OBJECT + INFINITIVE WITHOUT TO

21. Practice, pg. 61

25. Past Perfect
Positive
Negative
Question
no differences
I had spoken.
I had not spoken.
Had I spoken?
For irregular verbs, use the past participle form (3rd column). For regular verbs, just add ed.

26. Past Perfect Use of Past Perfect
Past Perfect Simple is used for actions taking place before a certain time in the past.
Examples:
I had typed five pages when my computer suddenly crashed.
Before 2002, I had not worked abroad.
Signal Words of Past Perfect
already, just, never, not yet, once, until that day, If Clause Type III (If I had talked, …)

27. Complete the sentences in Past Perfect.
Without any reason, the customer returned the goods that we (deliver)
Before Ellen could say anything, Cindy (hang up) the phone.
When William was employed, I (work / already) here for three years.
I (start / just) to type the letter, when the phone rang.
When I (send) the mail, I realized that I (forget) to attach the file.
Catherine (meet / not) Phil Brown before the trade fair in May.
We spoke about the conference that (take place) the week before.
After the meeting I thanked Misses Last, who (manage) everything.
(you / gain) experiences in that field before you started to work for us?

28. THANKS FOR YOUR ATTENTION