1. Change Management

2. Overview Strategies to Achieve Change Steps that Support Change
5 means to dissolve resistance

3. Strategies to Achieve Change
Participation
Behavior Modification
Mandating Change
Time Allowance
Group Dynamics
“Overcoming resistance to change” “5 means to dissolve resistance”
Participation:
Letting people participate in making changes motivates them by:
• letting them learn and grow
• giving them a greater sense of control and, as a result, a greater sense of job security
• reducing their fear of the unknown, since they are helping plan the future
Benefits: Greater buy-in to the change effort; they may have useful ideas to offer; when people have
less opportunity to take part, resistance tends to increase. (Restraining force)
Behavior Modification: adapt change thru positive reinforcement
People prefer encouragement to criticism
• They respond far more positively to praise than to admonishment
• Keep track of how many times a day you praise subordinates versus how many times a
day you find fault and note the results you get in each case
These changes occur because someone in authority has ordered
them. The main advantage of mandated change is that it can take place quickly and efficiently.)
Mandating change:
• is a top-down approach
• means the leader is responsible for the major decisions
• can be effective in certain instances
LOQ: In what instances are mandated changes most effective?
AR: When a leader has to make a decision quickly, e.g., a base closing; safety measures, etc.
FUQ: What is the downside of mandated change?
AR: Possible resistance, resentment, and backlash.
Time Allowance: Breaking down change into timetables helps leaders and subordinates by letting them . . .
• know what to expect and when
• see the overall goal
• see how each activity contributes to the change
• increase their understanding of the need for a schedule
• spot pitfalls in the process
• make necessary modifications to ease the transition
Group Dynamics: effect that individuals collectively have on one another. The term group dynamics of change refers to forces of change acting in groups. A person’s sense of belonging, prestige, and shared points of view can dramatically affect his or her behavior. Therefore, if the group overwhelmingly supports change, then the remainder of the group is more likely to go along with it.)
Close-knit groups offer some advantages during the change process.
• They might show less resistance to change than a loosely organized group.
• The group members can help bring about change.
• The influence operating within the group often yields positive results.

4. Steps that Support Change
State the objectives of the change
Establish guidelines
Encourage participation
Give the team authority to make decisions
List the benefits of change
Make sure the benefits materialize at the end of the project
Where appropriate, provide education and training

5. Steps that Support Change
Techniques
Be flexible and open to new ideas
Reward a job well done

6. Summary Lewin’s Change Management Model Lewin’s Force Field Analysis
Strategies to Achieve Change
Steps that Support Change
5 means to dissolve resistance

7. General Gordon R. Sullivan (1993)
Managing Change
“Change typifies the modern world. You can either deal with change or it will deal with you.”
General Gordon R. Sullivan (1993)