1. Deletha Assenmacher, MBA, SHRM-CP, PHR, CPC
the power of Coaching
Discovering purpose, passion and potential
Deletha Assenmacher,
MBA, SHRM-CP, PHR, CPC

2. Today’s focus… What, why and who Applications for Coaching
Becoming a Coaching leader
HR’s role in creating a Coaching culture
Purpose, passion and potential
“The great thing in the world is not so much where we stand as in what direction we are moving.”
-Oliver Wendell Holmes

3. Accountability partner
What is coaching?
A Coach is NOT:
Athletic coach
Counselor
Therapist
Psychologist
Psychiatrist
Social Worker
Mentor
Consultant
Friend
A Coach IS:
Sounding board
Strategic partner
Focus partner
Accountability partner
Motivation partner
Forward-focused

4. Coaching assumptions The Coachee is: Mentally healthy Creative
Resourceful
Adaptive
Already whole
Possesses ability to:
Change thinking, belief systems and behaviors
GROW
Mentally healthy generally, and as a whole do not suffer from mental health issues that obstruct their ability to achieve their goals.
Coachees are not empty receptacles for the coach’s knowledge and experience, but instead are creative.
We start with the belief and assumption that the person being coached is the BEST EXPERT on his or her life.
We help them GO DEEPER and break through barriers they probably didn’t even know were there.

5. Why coaching? Coachee-Centered: Delivers Results: 570% ROI
Empowers
Creates buy-in
Increases probability of success
Explores possibilities
Creates solutions
Plans
Follows-through
Quality of life
Builds self-confidence
Boosts self-awareness and EI
Delivers Results:
570% ROI
(Manchester, Inc.)
Productivity improvement:
Training alone 22%
Training + Coaching 88%
(Personnel Management Assn..)
2nd fastest growing profession in the world after the Information Technology field.
COACHING WORKS! ROI…

6. Types of coaching Executive Business Career Transition Academic Life
Wellness
Exec: High potentials in the orgs have external coaches for C-suite
Business: Starting a small business? Own your own business?
Career: Changing, starting, desire to move forward, unsure about making a change
Transition: Changing jobs, newly single, marriage, death of a loved one, move to a new city, empty nester, move from peer to supervisor
Academic: students, teachers, administrators
Life: Broad category – old and young, men and women, spirituality, dating, relationships, time management, balance, fulfillment
Wellness: Incudes health, fitness, nutrition

7. When is coaching used? Improve leadership Success breakthrough
Create balance
Make a decision
Changing jobs
Retiring
Decrease stress
Improve performance
Personal growth
Set good goals
Change behavior
Manage life event
So WHO could benefit from coaching? EVERYONE.
Attitude shift
Enhance relationships
Improve health and wellness
Priorities & time management
Find purpose & meaning
Bounce ideas off someone

8. HR applications Succession planning Talent management
Employee and labor relations
Change management
Performance management
Hiring and onboarding
Employee retention
Executive development
Global and cultural effectiveness
If you look at the SHRM body of competencies and knowledge, you will see all of this – this is US – this is HR and what we do! Coaching can apply to every one of these core HR competencies and practices.

9. more benefits Rapport & trust building
Building personal & professional courage
Problem solving
Flexibility
Creativity and innovation
Decision making
Communication
Expand perspectives
Adaptability

10. Becoming a coaching leader
Check your mindset
Make a meaningful connection
Future focus
Learn and practice coaching skills
Studies have found that organizations with strong coaching cultures have higher engagement and performance.
Coaching is not about FIXING someone. It’s about finding out who they are and building them up. Check your mindset. Do you see them as whole or broken?
To be a good coaching leader, you need to have the right mindset. If you’re not happy with what you’re doing and where you are in life, then you can’t help someone else.
Meaningful connection: learn about them. Assessments (DISC, Colors, Emergenetics, Enneagram, What animal are you)
Solution focused approach asks 1. where are you now, 2. where do you want to go? 3. What are the action steps to get there, 4. How could this be prevented in future?
“You are the expert in your world, not me. You have the answers within you.”

11. coaching skills Be present Solution-focused approach
Reflective listening
Actively inquire
Use clear, direct language

12. Coaching skills (cont.)
Clarify vs. Interpret
Open vs. closed
Explore vs. leading
Probing vs. attacking
Move toward action planning

13. Powerful coaching questions
What is your goal?
How do you see your desired outcome?
What does achieving that goal mean to you?
What action steps will you take to achieve your goal?
What options do you have?
If you were to do it again, what would you do differently?
What is a different possibility?
How will you ensure your future success at this activity?
What are your options?
What might we be missing?

14. Coaching activity In pairs:
One person is the coach, the other is the coachee
The coachee’s goal is to toss the coin and have it land on the index card 4 times in a row
The coach’s objective is to help the coachee accomplish the goal.
Coaches will only ask open-ended questions to help the coachee and will NOT give advice, suggestions, solutions, or recommendations or help the coachee in any way.
The goal is to help the coachee discover his/her own answers.
Remember: Open-ended questions are those that can’t be answered with “YES” or “NO”
Then, switch!
What are some questions you asked, coaches?
What was this experience like for you coaches?
What was it like for you, coachees?
Did you get tired of the questions? What happens in real life when you are given a solution or suggestion? Do you do it? What if it doesn’t work? What if it works?
Were you able to stretch the coachee’s perspective? Thinking?

15. HR Manager’s role in creating a coaching culture
Enter into a coaching relationship yourself
Model coaching behaviors
Clarify what coaching is and is not
Emphasize the benefits of coaching
Build your leaders’ coaching skills
Certify internal coaches or contract outside
Ensure confidentiality and ethical practice
Use coaching tools and assessments
Communicate success stories
Measure the value

16. Purpose, passion, potential
A good coaching relationship can help you:
Discover your life purpose, work purpose, role purpose, and clarify identity
Create a compelling vision for your life
Explore options you may have never considered for yourself
Question and examine thought and behavior patterns that hold you back
Discover your passion and act on it
Set and crush goals
Live up to your full, beautiful, unique and unbridled potential
Live your best life!

17. Thank you for your time and attention!
Resources
International Coaching Federation:
SHRM:
Center for Coaching Certification:
Professional Life Coaching for All Walks of Life, Jill M. Fratto, CPC
Thank you for your time and attention!