1. EMOTIONAL INTELLIGENCE, a Rapidly emerging key job skill
By Harvey Deutschendorf

2. Our ability to recognize, understand and manage our emotions and the emotions of others and our environment.
Basically- we cope with life-whether we thrive or survive-on which end of the spectrum we are at.
DEFINITION

3. A Concept For The Times Industrial to Information Age
Changing expectations of work…engaged, empowered, fulfilled
Diversity
Next generations….changing values, expectations
Positive Psychology
A Concept For The Times

5. HISTORY OF EMOTIONAL INTELLIGENCE
1900’s research on many different intelligences
1985 Rueven Bar-On EQi- the measurement
1989 John Mayer & Peter Salovey “emotional intelligence”
1995 Daniel Goleman popularized emotional intelligence
1940-Wechsler--Realized that IQ was not on it’s own satisfactory as a test of human functioning. Saw the need to test the “other aspects of people that determined how successful they were in life”
HISTORY OF EMOTIONAL INTELLIGENCE

6. Developed first scientifically valid test for emotional intelligence (BarOn EQI)
Approved by the American Psychological Association
Widely used in corporations and organizations today….became the 2.0i
Dr. Reuven Baron

7. EI COMPETENCIES Intrapersonal EMOTIONAL SELF AWARENESS
Ability to recognize, understand and
differentiate feelings and understand
what causes them.
don't like self esteen--self regard tied to accomplishments, what kind of a person you are.
Assertiveness- Setting and defending your boundaries without violating boundaries of others
To what degree you have accomplished what you have set out to accomplish in life
Independence not as important in some cultures-important in North America
EI COMPETENCIES

9. Assertiveness- express feelings, beliefs, thoughts, rights nondestructively

11. Self Regard- understand, respect, accept oneself, strengths, limitations

13. Self Actualization- realize potential capacities, strive, enjoy

14. Independence- self-reliant/directed in thinking/acting

15. Interpersonal Relationships -establish/maintain mutually satisfying relationships characterized by intimacy
(in to me see)
Happiness and satisfaction in life is primarily based on quality of relationships we form with others
How well we integrate and identify with out environment
Ability to read others
Interpersonal

17. Empathy- ability to recognize, understand and appreciate how others feel

19. Stress Tolerance- withstand adversity by actively coping with stress
We all have to cope with stress. It's not usually the amount of stress that does us in, rather how well we can cope with it
Impulse Control--Stanford Study 1962-Professor's Kids
STRESS MANAGEMENT

20. Social Responsibility-cooperative, contributing, constructive member of a social/work group

21. Im pulse Control - resist or delay an impulse, drive or temptation to act…ST

22. Lizard Brain and Road Rage

23. Problem Solving- Identify/define problems, generate and implement solutions
Reality Testing--How close our world is to the one that really exists.
Flexibility--Increasingly becoming more important as pace of change continuoulsy speeds up.
Adaptability

25. Reality Testing- assess the connection between what is experienced and what really exists

27. Flexibility- adjust emotions, thoughts/behaviors to changing situations

29. Happiness- satisfied with life, enjoys oneself and others, has fun
Optimism- As Henry Ford once said "Whether you think you can or you think you can't, your're right.
Ability to Play--Have fun--let loose--as a society we are wound to tight--becoming an issue
GENERAL MOOD

30. Optimism- see the brighter side, positive attitude, even in face of adversity

31. Aubrey Daniels Institute

32. Relationship between EI and discretionary effort…emotional connection
Interviewing for EI

33. Personal Benefits of Enhanced EI
More satisfying relationships with family and friends
Better able to deal with life demands
More successful at meeting goals
Feel better
Studies that have been done have linked higher EQ Scores to higher satisfaction in marital relationships.
Personal Benefits of Enhanced EI

34. Like the tip of a great iceberg, the true significance of our emotional intelligence is only now being uncovered
Stephen R. Covey

35. Principles for Increasing EI
Repetition over an extended period
Interaction with others
Accurate and honest feedback
It is not technically difficult to increase our EI but that does not mean it is easy. It takes dedication, repetition and
Principles for Increasing EI