1. E-government Working Group
E-government in The Netherlands
…..
Actual policy / main targets
Transfiguring government (2003); Towards the electronic Government (2004)
E-government: a mean for better performance
Political sense of urgency:
25% reduction of administrative burdens by the end of 2007
65% public services via the Internet by 2007
Single sign on: citizens + companies provide data only once
Most important building blocks/ implementation strategy (7 domains)
Electronic access to the government
Electronic authentication
Uniform numbers for companies and citizens
Key registers
Electronic personal identification (chipcards)
Electronic information exchange
Fast connections between government organizations
28/29 October
E-government Working Group

2. E-government Working Group
E-government in The Netherlands
Main achievements
Governmental organizations have their own website
Legislation systematically electronic available
Bulk of government products and services systematically made available
Most beneficial e-government service / main benefits
Electronic Tax filing (lower administrative burdens for citizen, less failures, customer satisfaction, more efficiency, reduced process time)
Housing Benefits (reduced process time, more transparency, automatic continuation of benefit)
Dutch car registration (financial savings, one-stop procedure for customers)
Main challenges for the future
More focus on transformation (innovation)
Necessity to reform back-offices
Connecting generic instruments to sector developments (e.a. authentication)
Interoperability + open standards
One-off-data provision
28/29 October
E-government Working Group