1. PM 512 The Customer In The Project Process April 25,1998
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2. Operating Paradigm Customers And Quality
Jerry Hines
Text: 1st Four Chapters, Pages 1 to 107
Case Study
Final Case Preparation
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3. Class Schedule May 2nd May 9th
Text: 2nd Four Chapters, Pages 108 to 225
Case Study
Final Case Preparation
May 9th
Final Examination
Major Case Exercise
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4. The Step Two
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5. Project Delivery System
Project Delivery Overview
Roles & Responsibilities
Building Client Relationships
Chartering, Building & Sustaining Project Team
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6. Project Delivery Overview
How The Project Delivery System Was Developed
Introduction
Project Delivery System & Process - p. 9-12
Benefits
Definition
Project Delivery System Components - p. 17
Implementing & Linking
Process Implementation Model - p. 18
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7. Project Manager Roles & Responsibilities
Two Primary Roles
Leader & Manager
Leadership & Management Cycles - p. 24
Six Responsibilities
Client Focus - p. 27
Creating Project Vision - p. 30
Building & Maintaining Project Team
Finding & Keeping - p. 36
Project Planning ? - p. 38
Resource Management
Ensuring Quality
Career Development
Summary - p. 48
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8. Building Client Relationships
Structures & Types - p. 56
Casual
Professional
Personal (?)
Organizational
Understanding The Client
Social Types (?) - p. 59
Client Service
Communication System
Here it is again!
Conflict Resolution - p. 70
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9. Chartering & Building The Team
Selecting & Recruiting The Team
The Stages of Team Development
Forming
Storming
Norming
Performing & Excelling
Stages -
Chartering, Building, Sustaining
Team Iceberg - p
The Virtual Team ? - p. 90
Core Values - Honesty, Integrity & Trust - p. 91
Empowerment ? - p. 84
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10. Case Work Case Selection Position The Blue Spider Project
Greyson Corporation
Position
Blue Spider - Objective: Mediation
Gary Anderson & Ombudsman
Henry Gable & HR Rep’s
Greyson - Objective: Labor Problem Resolution
Greyson Management
Greyson Employees Representative
DoD Observer
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11. Optional Assignment For May 2nd
Extra Credit Words (max.)
Most Valuable Idea Learned To-date In PMP & How I Have Already Used it
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