1. Building a Physician Revenue Cycle Team for the Future
HFMA Conference 16 Feb, 2018
Of cancers affecting both men and women, colorectal cancer (cancer of the colon and rectum) is the second leading cancer killer in the United States.
In the United States in 2007*
142,672 people were diagnosed with colorectal cancer
53,219 people died from it.
Good Samaritan Hospital is doing our part to help prevent colorectal cancer by building partnerships, encouraging screenings and supporting community education
(*Latest year for which statistics are available.
Source: USCS. Retrieved December 28, 2010 from
Christopher Mattingly
Director, Physician Revenue Cycle
Premier Health

2. Premier Physician Network Overview
The largest comprehensive health system in Southwest Ohio
Dedicated to improving the health of the communities we serve
In 2014, Premier Health invested $150.6 million for free care and other unpaid services to low-income families

3. Topics Characteristics of a Successful Team
Building that Team in Today’s Environment
Balancing Between Current Demands and Future Needs

4. Who Do You Want to Be? Knowledge vs. Charisma?
Technical Skills vs. Flexibility?
Experience vs. Exuberance?
Heads-down Focus vs. Wide-Eyed Observation

5. Challenges Competition for resources
Other health systems
Payors
Other teleservice centers
Unique skills - Can’t find experienced resources on every street corner
Flat population, numerous employers in SW Ohio support other markets (e.g., Anthem, Mercy Health)

6. Today vs. Tomorrow
Moving from Fee for Service to Value Based Payment models changes the role of Revenue Cycle

7. Team Characteristics Flexibility Not afraid to ask Not afraid to help
Not afraid to learn
Change-tolerant? Change EAGER

8. Keys to Building This Team:
Career Ladders
Options
Educational opportunities
Specialization on a daily basis. Flexibility to grow in new directions in the longer-term
Visible, intentional, and sincere engagement
Desirable environment
These all help with both recruiting and retention

9. Building that Team Today
Stratify Work
“Care and Feeding” of top performers
Identify and nurture B+ team members
Leverage vendor partners
Visibility and Celebration
Opportunities to drive change
Help those who don’t fit find other things to do

10. Keys to Keeping the Team Engaged
Establish and communicate the vision
Don’t look too far down the road
Make sure milestones are achievable
Involve those who’d like to be involved
Leverage enthusiasm
Push your top performers out of their comfort zone
Make sure the infrastructure is there to support you
Leadership IT HR

11. Balancing Today’s Demands with Tomorrow’s Needs
When your team is change-ready, you’re already there.