1. MENYEDIAKAN LAYANAN RECEPTION
Membuat Catatan & Laporan FO
Created by Julie

2. II. Front Office Report A. Room Change
next in # 120
Guest in # 109
Reception
FO Cashier
Supervisor Agreement
Bell Captain
Telephone Operator
Bell Boy / Porter
Room Change Form
Laundry
Information
Housekeeping

3. B. No Show / DNA
No Show is guest who made reservation before but not coming on expected day / period, guest would charged 50% from normal rate ( depend hotel policy)
To avoid no show we should consider about :
High & low Season
Length of stay
Regular guest
Incidencial accident
Incidencial accident = alasan tepat serta bukti

4. Cont’d Reception Contact Guest ( telp, email, fax, telex )
Reservation File
Record in Log Book
Inform fee 50%

5. C. Extend of Stay Your Text Guest in # 201 Reception
Expected Arrival List
Room Rack
Your Text
Reservation Chart
Room Status of # 201

6. Thank You !