1. Managing Motor Fleet Safety Programs: Training for the Safety Director
Unit 5: Managing Driver Performance
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2. Unit 5 Objectives
Identify the root cause of a problem by looking at a variety of data from several systems
Provide examples of how conflicting departmental aims can negatively impact the company’s overall aim
Work within a team to identify strategies to resolve company problems
Identify solutions to prevent or reduce hours of service violations
Identify strategies to increase driver retention
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3. Overall Satisfaction with Truck Driving Job
100%
Source: Gallup Organization
80%
53%
60%
35%
40% 4% 5% 3%
20% 0%
Very Satisfied Somewhat Neither Satisfied Somewhat Very Satisfied Nor Dissatisfied Dissatisfied Dissatisfied
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4. Influence of Factors on Driver Satisfaction
Non-Driving Activities
and Customer
Friendliness
Hours of Work and
Time with Family
20% 9%
Company Support
39%
Work Rewards
32%
Source: Gallup Organization
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5. Questions?
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