1. West Warwick Housing Authority Strategic Plan 2017
Survey Results: Clyde Tower
April 2017

2. Demographics Clyde Tower How long have you lived at the property:
< 1yr 6
14%
1-5 yrs 12
29%
6-10 yrs 11
26%
>10 yrs 13
31%
What is your age:
40’s 1 3%
50’s
17%
60’s
37%
70’s
80’s 4
11%
What is your gender:
Male 22
53%
Female 19
46%

3. Overall Satisfaction: How satisfied are you with:
Clyde Tower #
Responses
Very
Satisfied
(VS)
(S)
VS/S
Disagree
Dissatisfied
Did
Not
answer
Your Unit/Apartment 44 16
36% 22
50% 38
86% 5
11% 1 2%
Your building 42 13
31% 24
57% 37
88%
12%
Your neighborhood 11
25% 29
66% 40
91% 4 9%
Property Management 3%
44/85 Response Rate = 52%

4. Maintenance & Repair Clyde Tower Never Called 1-2 Times 3-4 X > 4 9
Over the last year, how many times have you called for maintenance 9
21% 24
56% 4 9% 6
14%
Non-emergency work was usually completed in:
< 1 wk 31
94%
1-4 wks
>4 wks 2 6% 12
27%
Emergency work was usually completed in:
<6 hrs
67%
6-24 hrs 3
19%
>24 hrs 25
58%

5. Maintenance & Repair Clyde Tower VS/S combo 43 22 51% 16 37% 38 88% 1#
Responses
Very
Satisfied
(VS)
(S)
VS/S
combo
Dissatisfied/Very
Disatisfied
Did
Not
answer
Based on your experience, how satisfied are you:
How easy it was to request a repair 43 22
51% 16
37% 38
88% 1 2% 4 9%
How well the repairs were done 21
49% 37
86% 2 5%
How well you were treated by person you contacted 25
58% 14
33% 39
91%
How well were you treated by repairman?

6. Communications Do you think management provides you information about:
Clyde Tower #
Responses
Strongly
Agree
SA/A
Disagree
Maintenance and repairs (water/boiler shut-downs, etc) 44 13
30% 23
52% 26
82% 7
16% 1 2%
The rules of your lease 12
27% 35
79% 2 5%
Meetings & events 11
59% 37
89% 4 9%
Do you think management is:
Responsive to your questions and concerns 43
28% 21
49% 33
77% 3 7%
Courteous & professional 18
41% 47
93%

7. Safety How safe do you feel?
Clyde Tower #
Responses
Very
Satisfied
VS/S
Combo
Dissat/
Very Dissat
Did
Not
Answer
In your unit/apartment 44 23
52% 20
45% 43
97% 1 2%
In your building 18
41% 21
48% 35
89% 5
11%
In your parking area 47 12
26% 49
71% 14
22% 4 8%

8. Safety
If residents in your property break the rules, does management take action:
Yes 8
20% No 11
27% DK 22
54%
If management does take action, how would you rate its actions:
Very
Effective 5
15% 16
48%
Ineffect
24% 4
12%
63%

9. Housing Property Appearance
Clyde Tower #
Responses
Very
Satisfied
VS/S
combo
Dissatisfied
Very dis/
Did Not
Answer
How satisfied are you with the upkeep with the following areas in your property:
Common areas (hallways, walkways, stairways) 42 12
29% 16
38% 28
67% 10
24% 4 9%
Exterior of building 43
28% 27
63% 39
91%
Parking areas 9
21% 23
53% 32
74% 7
16%
Community Rooms 41 17
41% 29
70%
17% 5
12%

10. Recommendation Clyde Tower
Would you recommend your property to a family member or friend seeking housing?
Yes 32
74% No 11
26%