1. Enhancing Communication & Connection with Your Customers Using Google Voice for Texting

2. Why we should be texting with our customers
98% of text messages are read within 2 minutes. Compared to , where messages average a 20% read rate, over the entire life time of the .
Make a personal connection with your customer by sending informal and friendly text messages. (don’t be afraid to throw in an emoji or 2)
Communicate with your customers via their preferred method of communication.

3. People are more likely to become repeat customers once they develop a personal connection with a business or brand. The art of humanizing your business should build upon empathy, awareness, and relatability.
Millennials make up over 34% of the work force and 60% of millennials say they would like to be able to text message their favorite businesses. Source:

4. Making that Connection

5. What is Google Voice?
With Google Voice, you get a free phone number for calls, text messages, and voic . You can use the app on smart phones and computers and you can have multiple users handling the texts simultaneously. The texts are stored in the cloud and can be searched using Google’s search engine.

6. What ways can I use Google Voice and Texting to connect with my customer?
Appointment Confirmations
Troubleshooting
After Hours Support
Upselling
Asking for Reviews
Use post it for more suggestions:
Referrals
Follow up (sales, training, service)
Battery Plan Reminders
Consultation Requests

7. Examples:

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11. Remember!
When speaking with your customers on the phone and in person, always ask if texting with them is a method of communication that they would prefer.
Document their customer account with their preferences.
Customer preferences change over time, so confirm their preferences at every interaction

12. How to Set up Google Voice and get started!

13. Create a Google Voice Account
Go to voice.google.com
Create your account (it will be a Gmail address)
Accept the Terms and Conditions
Click Continue to Google Voice
Click Get Google Voice
Choose the area code or city to populate a list of available numbers and pick the telephone number you want to use.
I recommend using or creating a gmail address that you will primarily use for this service only.  Especially, if you are going to involve other staff members in this texting service.  In addition to the texting, an will be sent to the gmail address you've created with the details of each text.   If you end up using the service as much as we do, you will receiving a lot of text s.  Creating a separate account for google voice will prevent you from sorting through all the text s to find other correspondence.

14. Get the Google Voice App for your Smartphone
Download the Google Voice App from your App Store
Log in with your new Google Voice Gmail account and you are ready to go!

15. Questions??

16. Workshop:
Let’s Get Started!