1. ICT in the public sector: the Dutch case
John Kootstra
Ministry of the Interior and Kingdom Relations
Public Sector Information Policy Department
Copenhagen, November 8th 2002, EPAN e-government wg

2. Outline Short policy history Implementation strategy
Horizontal co-ordination mechanisms
Vertical stimulation mechanisms
A new focus

3. Policy: a short history
1994 National Action program Electronic Highways
1998 Action program Electronic Government (ELO)
1999 Dutch Digital Delta
2000 Contract with the Future
2000 Dutch Digital Delta – beyond e-Europe
2002 Policy programme “Better Governance for Citizens and Businesses”
I would like to mention some key features that determine the relevance of e-governance
* Different studies show that NL is leading in the world
* ease of use/ doing things when- and whereever they want
* hearings for policy making; in spatial plans; legal security
* public information available for free

4. Policy: action lines ELO
Electronic services, e-democracy and accessibility
Targets:
25% of services online 2002
All governments online 2002
Improvements in the national back office
Central intranet (Ryx)
PKI
Authentic registers
Flanking measures
Access
Research
What do I mean with information relations
* citizens: who want to be informed on the welfare services they are entitled to, who want to vote,
* business: ay tax , statistics, apply for a license to open a new business,
* government: provinces that approve local spatial plans and budgets, check data with other agencies
* employee: information on vacancies, statistics for policy

5. Policy: targets for 2003 35% public services available online
90% local/regional governments have democratic info online
80% central civil servants connected to Intranet
5% of G-G and G-B transactions with PKI

6. Implementation strategy
Features policy domain/conditions
Large extent of autonomy for local level
Large gain for citizens when local services are provided electronically
National ministries have their own responsibilities for sectors
Polder model (consensus approach)
Voluntariness

7. Implementation strategy
General line
From concept development
via pilots
to (large scale) roll out
Examples:
Public Counter 2000 (one stop shop)
PKI

8. Implementation strategy
Implementation Unit (ICTU)
Independent foundation (involvement other ministries)
Programmes
Policy history:
* 1995 National Action Programme Electronic Highways
* 1999 Action PLan Electronic Government
three pillars:
improving accessibility and electronic service, e-democracy
access
back office: intranet, reliable communication, data
interchange
* 2002 Policy programme Better Governance for citizens and business
portal:
objective: provide simple and reliable access
information selected with zip code
large user satisfaction

9. Horizontal co-ordination mechanisms
Minister of the Interior co-ordinating minister
Council for Science Technology and Information Society
ICT council
Programme steering committees
Expertise centers

10. Vertical stimulation mechanisms
Subsidy (content)
Product development (product catalogue)
Helpdesk
Expertise centers
Superpilots
Direction group
Programmes e-municipality, e-province

11. A new focus From e-government to better performance
Shift from service provider to other roles: director, legislator, maintainer, market super intendent, networker
Stronger focus on effectiveness and efficiency
Policy challenges main drive
ICT to support new institutional arrangements
Business case approach (cost/benefits)

12. A new focus
Three principles of the policy programme under construction:
Less bureaucracy and regulation
Freedom of choice
Better quality of public service

13. A new focus Preliminary initial projects
Accelerated business start ups
Citizens can better choose
Bottlenecks gas winning and wind energy
Opening hours public facilities
Single data provision for citizens and businesses
Innovation chance cards
Benchmarking public performance
Monitoring personnel volume reduction

14. Any questions?