1. Who are we?

2. A user led advice, guidance and information service for anyone who has a need relating to age, disability or caring responsibilities
We officially started offering services in July 2011 after a year of consulting with people in Nottingham to find out what they wanted and needed.

3. The Team Welfare Rights Team Charlotte Throssel Services Manager
Jermay Williams
PA/Admin
Steve Boseley
Volunteer Coordinator
Sarah Claxton
PA/Admin
Kelly Pyatt
Community Development Officer
Welfare Rights Team
Joseph Throssel
Kay Jesson
Sue Lynn

4. What is Disability
What do you think disability is? What is it in the eyes of the law?

5. Our client groups
Individuals aged 18 and over with a physical and/or sensory impairment
People with mental ill health
People with a learning disability
Carers
People with long term health conditions
Older people
Professionals
Other service providers

6. Welfare Rights Service
Welfare Rights Advice
Delivering advice, form filling, support with appeals and attending tribunals.

7. Volunteer service Volunteer Co-ordinator
supporting disabled people to volunteer and helping local communities with a variety of tasks such as light cleaning, DIY tasks, peer support and shopping.

8. Information
Information service – provides information for any enquiry they receive or points the client to someone who can answer their question. The information service also creates user forums for different aspects of living with a disability, such as Personal Budgets, accessing grants or finding PA’s.

10. Activity:
Bob calls Disability Direct and wants to know what benefits he can claim.
What questions do you need to ask him?

11. What benefits he already has or has applied for What he struggles with
His age
What benefits he already has or has applied for
What he struggles with
If he works
Where he lives
Who he lives
Is anybody he lives with working? …
Area he lives, in case he needs HB blue badge etc

12. Scenario PIP related
Gets enhanced mobility component of Personal independence payment, do they automatically qualify for a blue badge?

13. Scenario 2 PIP related PIP enhanced mobility.
Has 10 points in Mobility Activity 1 and 4 points in activity 2. Are they entitled to a motability car?

14. Scenario 3 PIP related
If you are appealing mobility PIP decision because you are deemed no longer entitled to enhanced rate, can you keep your motability car?
Transitional support package for Scheme customers

15. Scenario 1 ESA related
Can someone who is alcohol dependant claim ESA?

16. Scenario 2 ESA related
Does a person with a double leg amputation above the knees, who self propels a manual wheelchair and has no other health issues, qualify for ESA?

17. Scenario 3 ESA related
Does a person who is an electric wheelchair user, qualify for ESA?

18. Scenario 1 DLA
Does a 1 yr old child with Down’s Syndrome, qualify for DLA.