1. The impact of person-centered care on older people’s perceptions of care quality in nursing homes: An intervention study
Liv Berit Fagerli, MSc, RNT Vigdis Abrahamsen Grøndahl, PhD, MSc, RNT Ann Karin Helgesen, PhD, MSc, RNT Associate professors in Nursing Science NORWAY 1

2. Statement of the Problem
The quality of care offered to older people is still poor
Nursing home administrators often claim that they provide person-centered care, but research indicates that institutional goals take precedence

3. The purpose of the study
To explore the impact of
person-centered care
on residents’ perceptions
of care quality

4. Methodology & Theoretical Orientation
Design: Intervention study
Sample and setting: 41 residents and 55 healthcare
personnel in one nursing home
The interventions were conducted for 12 months

5. Methodology & Theoretical Orientation
The interventions:
1.The carers should greet the residents at the beginning of each shift
2.One carer should spend 30 minutes twice a week alone with one resident
3.The headnurses should give information about legal rights two times during each resident`s stay
4.The RNs should give information to the residents consecutively when the residents` medication were changed.
Standardized care plans were developed for use.

6. Methodology & Theoretical Orientation
Face-to-face interviews; Quality from Patient’s Perspective (QPP) questionnaire
Descriptive statistics and Mann-Whitney U-tests

7. Results I
Sample characteristics

8. Results II
The residents’ perceptions of care quality

9. Results III

10. Intervention 1: Greeting the residents
Discussion
Intervention 1: Greeting the residents

11. Intervention 2: One to one contact
Discussion
Intervention 2: One to one contact

12. Information about legal rights
Discussion
Intervention 3:
Information about legal rights

13. Information about changes in medication
Discussion
Intervention 4:
Information about changes in medication

14. Conclusion & Significance
Residents’ perceptions of care quality increase when person-centered care is operationalized and takes precedence over ward routines
The results indicate that it is possible to design a care system where the residents are the center of the health care offered
Person-centered care is possible!

15. Thank you for your attention!
Contact adresses:
Vigdis A. Grøndahl,
Liv Berit Fagerli,
Ann Karin Helgesen,
N-1757 Halden
Norway