1. Agency Express: User Training
Facilitators
Jose Perez, System Administrator
LaRonda Simes, Agency Relations Manager

2. Log In User Information
User Name: AE1000 (AE + Agency Number)
Default Password: change12
Program Code: pAE1000 (0045p + AE + Agency Number)

3. Ordering Times
Pick up/Delivery on Wednesday, place your order online on Friday after 5:00 PM.
Pick up/Delivery on Thursday, place your order online on Monday after 5:00 PM.
Pick up/Delivery on Friday, place your order online on Tuesday after 5:00 PM
Pick up/Delivery on Monday, place your order online on Wednesday after 5:00 PM
Pick up/Delivery on Tuesday, place your order online on Thursday after 5:00 PM

4. Online ordering is closed between 12:00 PM to 5:00 PM

5. Demo

6. Order Sent to Food Bank Order is validated
Processed ( Shopper notification w/order summary)
Released
Order Picked by Warehouse staff

7. Frequently Problems that Occur
Cart
not submitted
We receive an at 2:00 AM
Orders outside time perimeters
Appointment not available
Password
Change
Reset
Log In failed
Leaving Comments

8. Thank you for taking the time to learn with us.