1. Overview of managing access for a Bill to ID
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2. Service Access Management: Using Bill to ID
Enables Administrator to associate Bill to IDs to Cisco Account profiles, in order to obtain Cisco services
If the Bill to ID is enabled for support access, the individual will be able to obtain support for any Contract under that Bill to ID
When a new service Contract is purchased under the enabled Bill to ID, the associated user is automatically able to obtain support for the new contract
Primary users: Partners who need to obtain service on behalf of their end customers; Customers who purchase directly from Cisco
Using Bill to ID

3. Service Access Management Tool Bill to ID Admin – Features (cont.)
Administrators can perform the following actions: ADD, REMOVE, ENABLE, DELETE
ADD BID
Add Bill to IDs to Cisco.com profiles so that individuals can obtain Cisco services
REMOVE BID
Remove Bill to IDs so that individuals can not obtain Cisco services

4. Service Access Management Tool Bill to ID Admin – Features (cont.)
Administrators can perform the following actions: BLOCK, UNBLOCK, LOCK, UNLOCK
LOCK BID
Lock Bill to IDs to prevent Cisco representatives from adding them to a Cisco.com profile
BLOCK BID
Block Bill to IDs for a Cisco.com profile, so the individual cannot request to have them added to his Cisco.com profile
COLLABORATIVELY LOCK BID
Prevent Cisco representatives from adding BID to a Cisco.com profile,
but allow them to add contracts
UNBLOCK BID
Unblock Bill to IDs for a Cisco.com profile, so the individual can now request to have them added to his Cisco.com profile)
UNLOCK BID
Unlock Bill to IDs to allow Cisco representatives to add them to a Cisco.com profile

5. Service Access Management Tool Bill to ID Admin - Features (cont.)
Automated notifications are generated when the following actions are completed:
Action
Recipient
Cisco adds an administered Bill to ID to a Cisco.com profile
All Administrators of that Bill to ID
A Bill to ID is added, deleted, blocked, unblocked, locked or unlocked
Any action is taken on the individual’s Cisco.com profile by an Administrator
Affected Individual
Each administrator can establish their own notification preferences

6. Bill to ID - Manage by Number
The Manage by Number screen allows you to:
Enter a single Bill to ID you administer, and select an Action. 1
Or, choose a single Bill to ID from the list of all Bill to IDs that you administer, and select an Action. 2
The Actions you can perform are: 3
Add BID and Enable support access
Delete BID
Block BID
Unblock BID
Modify Expiry date to access BID

7. Bill to ID – Manage by Name
The Manage by Name screen allows you to: 1
Click Add Name to add someone that you cannot see, then select an Action
Locate an individual using a search attribute, then select an Action 2
The Actions you can perform are:
Add BID and Enable support access
Delete BID
Block BID
Unblock BID
Modify Expiry date to access BID 3

8. Bill to ID - Manage by Group
The Manage by Group screen allows you to:
1. Create a New Group
2. Or, select an existing group to:
Add Bill to IDs and enable support access for group
Add name to the group
Delete individuals or Bill to IDs from the group
Rename the group
Delete the group
Share / Unshare group access 1 2

9. Bill to ID - Lock/Unlock
The Lock/Unlock screen allows you to: 1
Enter one Bill to ID that you Administer, and select an Action
Or, choose one or more Bill to IDs, and select an Action 2
The Actions you can perform are:
Lock Bill to ID(s)
Unlock Bill to ID(s)
Lock Collaborative Contracts only 3

10. Contract Number - Administration
The Administration screen allows you to:
Obtain Reports
Perform batch uploads
Validate which users are authorized for service
Provide access to other administrators
Make or request updates to your Cisco Account Profile
Inform Cisco that individuals have left the company
Inform Cisco that individuals are obtaining support and may not be authorized

11. Bill to ID – Other Tool Functions
If an individual attempts to request a blocked or locked Bill to ID be added to his Cisco.com profile using the Cisco.com Profile Manager, a message will be displayed directing him to the Administrator(s) for that Bill to ID.
A notification will automatically be sent to the Administrator with the individual’s information The request will not be sent to Cisco.
If Cisco attempts to add a blocked or locked Bill to ID to a Cisco.com profile using Cisco’s internal tools, a message will be displayed indicating the Bill to ID cannot be added.
An will automatically be sent to the Administrator with the individual’s information
If Cisco adds a Bill to ID to a Cisco.com profile, all Administrators will be notified. Administrators can establish notification preferences to control messages.