1. Saint John’s Newberry United Methodist Church
Leadership Training
Session 5
June, 2018

2. Welcome
Opening Prayer

3. Review
Maps - Core
Maps & Church Committees - SAS

4. Communication “Big Picture”
Organization Objective is to accomplish Mission
Core Components used to manage Operations includes Information – gives Direction
Mission, Vision, Values
Tasks, Plans, Priorities
What, Why, When, How, Who

5. Communication Defined
Process of Moving & Multiplying Information
Maintaining & Fine-Tuning Direction
Cost Effective Asset
Requires Good Information at the Right Time
Communication is Important because Information is Important

6. Why not Communication First?
Create Perspective to Understand Value of Communication
Clear Organization Objectives & How Communication Supports Objectives

7. Communication Discussion 1
How do we Communicate?
Objectives & Outcomes of Communication
General Communication Pointers

8. Communication General – Marge - 1
Strengths & shortcomings
Humanize yourself
Assertive speech
Earn trust
Talk confidently
Share info on "level" of receiver      

9. Communication General – Marge - 2
Giving answers
Add questions
Encourage dialog
Develop respect
Stay on target

10. Communication Discussion 2
Listening Pointers
Non-Verbal

11. Listening - Marge Listen - not just hear
Show interest in what they have to say
Not what you say but how you say it
End conversation on high note

12. Non-Verbal - Marge Non-verbal communication/Body Language
More important than realized
Establish mutual understanding
Behaviors during interaction

13. Communication Discussion 3
Speaking Pointers
Common Problems & Barriers
Delivering Bad News
Criticism
Conflict

14. Communication Discussion 4
Resistance to Action
Difficult Employees
Running Meetings
What to Do When?

15. For Next Month Practice the Tools
Move on current Project – Individual or Group
Consider Teaching a Lesson
Future Dates – No July!

16. Closing Prayer
Thanks to Pastor Jay
Next Session – August 8th, 2018