1. Creating a high performance Testing & QA Team

2. Agenda
Challenge
High Performance Team
Characteristics
Leadership

3. Passion I am the ambassador of my company.
I build and sustain customer trust by demonstrating that I care
I am empowered to ensure customer satisfaction. I own it.
I always treat my customer and my team mates with respect and dignity
I enjoy what I do
I am trained and knowledgeable to delight my customer
I demand excellence.

4. Today’s Challenge Cheaper – Reduced Cost
Better Quality – Improved Quality
Faster Time to Market – Reduced Cycle time
With Focus on
Change in Technology
ROI

5. High Performance Testing Team
People – Skill, Knowledge
Process – Testing, Governance, Training
Infrastructure – Labs, Tools, Knowledge Repository, Metrics Repository
Leadership
Environment

6. Team Beliefs Take up roles that you enjoy Be in the path of relevance
Learning never stops
Collaborate and every body benefits

7. Build up Service Delivery Resource Pool Measure Parameters Induction
Delivered
Work
Delivery Environment
Resource Pool
Utilization %
Measure Parameters
Induction
Enablement
Training
Certification
Enableemnt
Training
&
Certification
Resourcing
Management
Demand
Resourcing
Timelines

8. Competency Enhancement
Enhance the top 20% at each level to move to next level on yearly basis through
Job rotation or Onsite offshore rotation
Innovation

9. Important Components First Law of Service
SATISFACTION = PERCEPTION EXPECTATION
The foundational document for managing projects is the detailed SOW. Helps to determine
what is to be accomplished
when you are finished
what method will be used for measuring the success of both you and the project
Change is inevitable regardless of how good and detailed project planning is.
an organization’s inability to manage change properly that will ultimately lead to its demise

10. Situational Leadership
High
Low
Participating
(High readiness,
Low willingness)
Delegating
High willingness)
Selling
(Low readiness,
Telling
Relationship Behavior Input
Task Behavior Input 10

11. Mentoring
Mentoring is “ Passing the Olympic Fire” of Wisdom
TIME

12. Balanced Feedback 12

13. Different Relationships
Team
Peers
Supervisors
Client
3rd Party

14. My needs vs others needs

15. Influencing Styles D. Bargaining A. Dominance B. Partnership
How far I try to meet my needs
E. Withdrawing C.
Others First
Low
How far I try to meet other people’s needs
Low

16. 11/19/2018
Just the Beginning….
Give up autocracy: No one wants to work for a dictator or monarch.
Involve People: People don’t attack something when it belongs to them.
Listen: Who would look for someone else to listen to their problems if they already had someone who listens to their problems?
Understand: Sweetest words in any language are, ‘I understand’. It doesn’t mean you need to implement every suggestion.
Address the real problems fast. It’f far too easy to let problems fester.
Finalize agreement with SaaS
MphasiS TaaS Frame work
TaaS Lead
Sales webinar
Collateral
HP_presentation_template 16

17. “Become addicted to constant and never-ending self-improvement.”
… Anthony J. D’Angelo

18. OUR VALUES:
We are Open, Transparent and Honest
We are Collaborative
We Demand Excellence
We Honour our Commitments