1. Process Maps and Turtle Diagram Example
Provided to you by:
EG Quality Services, Inc.

2. ISO / TS 16949:2002 Highlights MOP’s Customer Requirements COP’s
Process Map Example
MOP’s
Document Control
Business Processes
Customer Satisfaction
Quality Planning
Quality Objectives
Management Review
Corrective & Preventive Action
Data Control
Internal Auditing
COP’s
Marketing
Design
Manufacturing
Packaging
Shipping
Realization Process
Customer Requirements
Input
Customer Satisfaction
Output
SOP’s
Support Processes
Purchasing
Shipping
Training
Safety Compliance
Maintenance

3. Turtle Diagram Example, COP
ISO / TS 16949:2002 Highlights
Turtle Diagram Example, COP
Requirements
Process
Training Knowledge
Skills
(With whom?)
Equipment /
Installations
(With what?)
Key Factors
(How many?)
Instructions
Procedures
Methods
(How?)
Input
What Should We Receive?
Output
What Should We Deliver?