1. General Education Office
IHM.316 / ILA2401
English for the Hotel Business
Chapter 2: Hotel Facilities

2. Objectives
The objectives of this unit are…. 1. Language Focus: Describing and Comparing Facilities 2. Vocabulary Focus: Symbols, Terms and Usage The purpose of this unit is to become familiar with the English pronunciation of various facilities and purposes in a hotel.

3. Hotel Guidebook Symbols
A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities.
Guess the meaning of the following symbols:
a) Fitness room
e) Room service
b) Doctor service
f) Water sports (at or near)
c) Seafront location
g) Hairdressing salon
d) Live music entertainment
h) Air-conditioned room

4. Look at the following symbols. Do you know what they mean?
Facilities Symbols
special
Christmas
arrangements
radio in
bedroom
horse
riding
conferences
lift
solarium
Look at the following symbols. Do you know what they mean?
dogs
allowed
recreation/
games room
telephone
in bedrooms
air
conditioning
parking
banquets
four
poster
bed
travel
agent‘s
commission
building of
historic
interest
TV in
bedrooms
morning
coffee/snacks
children
welcomed
advanced
booking
recommended
golf
course
(9 holes)
hotel in a
rural setting
swimming
pool
family
rooms
bar
golf
course
(18 holes)
foreign
languages
spoken
laundry/
valet
service
mini-bar
in bedrooms
central
heating
sauna
facilities
for
disabled
night
porter
fishing
tennis

5. Now identify some of the facilities with their symbols…
Facilities Symbols
Now identify some of the facilities with their symbols… A. B. C. D. E. F. G. H. 2. 3. 4. 1. F. C. E. B. 5. 6. 7. 8. A. D. G. H.

6. Making Comparisons
When we want to compare two or more things we use adjectives.
To use adjectives for comparisons we have to change the spelling. Look at some of these examples…
To compare two things we use the “Comparative” form, but to compare three or more things we use the “Superlative” form:
Adjective Comparative Superlative
cheap cheaper cheapest
But there are more rules to using adjectives for comparisons.
 The following rules should help you remember how to compare...

7. Making Comparisons
There are also adjectives that do not follow any of the normal rules.
These are called irregular adjectives…
good better best
They each have their own spelling, so you learn each one.

8. Making Comparisons Review the table on Page 23
Write six sentences using comparatives and superlatives
Include each factor
Mention each Hotel at least once

9. Hotel Facilities
Read this description of a room and make a list of all the facilities and furniture included in the room.
What adjectives were used to describe the location of the hotel?
What adjectives were used to describe the features of the room?

10. Hotel Facilities
Look at the hotel rooms and the facilities included, and match them with the guests’ preferences below.
: Guest A : Guest B : Guest C : Guest D
“I need a full suite with “I need a adapted room “I may have colleagues “I need a double-room
full broadband access and with facilities for handicap arriving later, so two with room service and
web-conferencing.” amenities and laundry.” beds are needed.” a splendid view.” 1. 2. 3. 4. D. B. A. C.

11. Look at these people and decide what services they might require…
Hotel Facilities
Some guests will have special needs that a good hotel employee will know and prepare for to provide the best professional service.
Look at these people and decide what services they might require…
a. organized
games and
activities
b. nappy-changing
facilities in
toilets
c. a resident nurse
d. push-chairs
e. special wide
doors
f. a courtesy bus
to town
g. ramps at all
stairs
h. a playground or
playroom
i. hoists in
bedrooms
j. lifts to all floors
k. notices in
Braille
l. a low-level
front desk 1. 2.
C, E, F, G,
I, J, L
F, K
C, F, J 3.
B, D, J
A, H 4. 5.

12. Look at these four rooms again and read their descriptions…
PRACTICE IT!
Look at these four rooms again and read their descriptions…
In groups of 4 or less, write 8 sentences that compares each room using comparative or superlative adjectives.
Each member of the group must stand and read for the class.

13. How about WANTs not NEEDs?
Your guest is a very affluent vocalist/musician.
He is American.
He enjoys playing poker, blackjack and roulette.
He wants to go and play these games.
He wants to share accommodation with 10 friends.
He loves to watch HUGE televisions.
He wants a personal BUTLER.
He wants his OWN conference room.
He has NO BUDGET!

14. How about WANTs not NEEDs?
His bodyguard….
Him………..
His friends…

15. Top of the Range
The Bellagio is a hotel and casino located on the Las Vegas Strip in the Paradise area of, Nevada, USA and a member of The Leading Hotels of the World. It is owned by MGM Resorts International and was built on the site of the demolished Dunes hotel and casino.

16. The Presidential Suite

17. The Presidential Suite
Our Presidential Suite - 380sqm. of contemporary ambience.
Enjoy your own :
Spacious mosaic marble foyer with glass chandelier and water features
Verdant indoor garden and fountain
Outdoor solarium with water features
Master bedroom and guest bedroom with fireplaces and 30-inch LCD
Sunken full service bar with seating for six
50-inch plasma and home theatre entertainment system with Surround
Sound
Whirlpool therapeutic bath and rainforest Swiss steam showers
Automatic drapery and sheer controls
Conference room
24-hour butler attention
VIP check-in and lounge access
For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.

18. Summary Vocabulary and symbols for hotel facilities
Comparatives and Superlatives for Adjectives
Understanding Guest’s requirements