Presentation is loading. Please wait.

Presentation is loading. Please wait.

MEDICAL GROUP Patient Experience

Published byἈγλαΐη Καλλιγάς Modified over 6 years ago

Similar presentations

Presentation on theme: "MEDICAL GROUP Patient Experience"— Presentation transcript:

1 MEDICAL GROUP Patient Experience

2 Performance: 2012 - present

3 CHI Hot Springs Clinics
Data unavailable for Lit

4 Recent Performance Summary View

5 Practice Manager Scorecard
FOCUS

6 How we focus? Rounding in the clinics
Jennifer Thompson & Shirley Green – MOB Family Practice – Hot Springs Rounding in the clinics Dashboards/Survey Results: Transparency with providers and staff Encouraging providers to sit with patients Tip Sheet for providers “Ask Me 3” for patients Team nursing approach

7 Patient Prompting

8 Provider Tip Sheet

9 Inpatient Improvement in “Doc Communication”

10 QUESTIONS?

Download ppt "MEDICAL GROUP Patient Experience"

Similar presentations

HCAHPS It’s So Much More Thank Just Another Patient Satisfaction Survey! Presented by Laura Burnett MSN, RN Nursing Supervisor, Patient and Family Centered.

HCAHPS It’s So Much More Thank Just Another Patient Satisfaction Survey! Presented by Laura Burnett MSN, RN Nursing Supervisor, Patient and Family Centered.
5S CLÍNICA MÉDICA (MH) 306 A. 5S CLÍNICA MÉDICA (MH) 306 B.

5S CLÍNICA MÉDICA (MH) 306 A. 5S CLÍNICA MÉDICA (MH) 306 B.
My job allows me to:  Work on a helicopter  Travel to different countries to help people  Help uphold the law  I work in schools, on cruise ships,

My job allows me to:  Work on a helicopter  Travel to different countries to help people  Help uphold the law  I work in schools, on cruise ships,
Improvement and using informatics to make changes in practice Kate Pound Transformational fellow at NHSIQ Horizons Group.

Improvement and using informatics to make changes in practice Kate Pound Transformational fellow at NHSIQ Horizons Group.
Did staff listen? Are they easy to talk to? 60% of young people found staff certainly listened to them, and 30% found this to be partly true. Young people.

Did staff listen? Are they easy to talk to? 60% of young people found staff certainly listened to them, and 30% found this to be partly true. Young people.
PGY-2 GOALS AND OBJECTIVES  Effectively, efficiently, and sensitively interview and examine patients in both inpatient and outpatient encounter settings.

PGY-2 GOALS AND OBJECTIVES  Effectively, efficiently, and sensitively interview and examine patients in both inpatient and outpatient encounter settings.
Aging Q3: Hospital Care and Transitions

Aging Q3: Hospital Care and Transitions
Preparing your office. Preparing your office for teaching 4 areas to prepare Your patients Your staff Your colleagues Yourself.

Preparing your office. Preparing your office for teaching 4 areas to prepare Your patients Your staff Your colleagues Yourself.
New Referral Received: Admit to Ward Ward Administrator: Gives Family Form 1 Gives Family Form 2 To Family Family: Completes Family Form 1 To Ward Administrator.

New Referral Received: Admit to Ward Ward Administrator: Gives Family Form 1 Gives Family Form 2 To Family Family: Completes Family Form 1 To Ward Administrator.
Clinical Resource Management Inpatient Care Coordination 2002.

Clinical Resource Management Inpatient Care Coordination 2002.
Medical Records. What are medical records?  Legal documents  Management of patient care  Alert healthcare providers to changes in patient conditions.

Medical Records. What are medical records?  Legal documents  Management of patient care  Alert healthcare providers to changes in patient conditions.
Scaled Up and Spread Agency for Healthcare Research and Quality 2011 Bernard Roberson, MSM, BA, HSC Administrative Director Patient Family Centered Care.

Scaled Up and Spread Agency for Healthcare Research and Quality 2011 Bernard Roberson, MSM, BA, HSC Administrative Director Patient Family Centered Care.
1 Good Questions for Good Health. 2 Health Information Can Be Confusing Everyone wants help with health information You are not alone if you find health.

1 Good Questions for Good Health. 2 Health Information Can Be Confusing Everyone wants help with health information You are not alone if you find health.
Chief Residents’/Fellows’ Meeting on Patient Safety JCI Preparation of Trainees 9 June 2015.

Chief Residents’/Fellows’ Meeting on Patient Safety JCI Preparation of Trainees 9 June 2015.
Getting Emergency Care Right Power training pack.

Getting Emergency Care Right Power training pack.
Adam Roise, MD, MPH Northeast Iowa Family Medicine Residency Program Jauch Symposium 16 May 2014 Medicine’s Future: Team Based Care.

Adam Roise, MD, MPH Northeast Iowa Family Medicine Residency Program Jauch Symposium 16 May 2014 Medicine’s Future: Team Based Care.
Learning from patients’ experience Angela Coulter Picker Institute Europe www.pickereurope.org Angela Coulter Picker Institute Europe www.pickereurope.org.

Learning from patients’ experience Angela Coulter Picker Institute Europe Angela Coulter Picker Institute Europe
What they will mean for your clients New Observation Status Rules.

What they will mean for your clients New Observation Status Rules.
Increased communication between nurses and doctors on an acute medical unit By: Nina Linebarger, RN, MSN University of San Francisco.

Increased communication between nurses and doctors on an acute medical unit By: Nina Linebarger, RN, MSN University of San Francisco.
Department of Pathology & Laboratory Medicine

Department of Pathology & Laboratory Medicine

Similar presentations

Ads by Google