1. Five Years of What Works:
Successes and challenges in developing a whole-institutional transition support programme
Nicki Schiessel Harvey
Wil Vincent

2. Before What Works

3. Level Up >> Level Out
We moved from supporting 6 courses…
… And 200 students
To over 1500 students…
… Over 3 degree levels…
And over 45 courses!

4. Unintended Consequences
Staff disengagement
Less ‘Personal’ to students
Less ‘ownership’ of students
Less B/Env Student Engagement
Non-linier financial needs

5. However! Same messages to all students More strategic decision making
More engagement overall
Faculty - Student communities
Embedding best practice

6. Level Up & Level In?
Kandiko, C. B. & Mawer, M. (2013). Student Expectations and Perceptions of Higher Education. London: King’s Learning Institute

7. Lessons Learned One model doesn’t fit all!
Even centralised, still needs to be personal
Students relate best to direct peers
Programme staff need to be stakeholders
Academic vs social balancing

8. Next Steps