1. Operating Challenges & Solutions
Beth A. Sullivan
MTA Long Island Rail Road
Superintendent – Revenue Compliance & Service Quality
Jamaica, New York

2. Operating Challenges & Solutions
MTA Long Island Rail Road
81 million annual riders
Over 4,300 weekly revenue trains
Over 700 miles of track
11 branches, stretching from New York’s Penn Station to Montauk (120 miles)
124 station, mostly unmanned (30 open ticket windows)

3. Operating Challenges & Solutions

4. Operating Challenges & Solutions
Station selling automated
2002 – 2005 automated the ticket windows and began ticket machine deployment to stations

5. Operating Challenges & Solutions
Challenges Moving Forward
Open platforms
Labor agreements
Customer behavior
Technology

6. Operating Challenges & Solutions
What’s next?
Automate conductor sales
Prepare to accept any type of ticket

7. Operating Challenges & Solutions
Where are we?
On-Board Ticket Issuing Machines Pilot – August 2012 through February 2013
Payment Type
Tickets
Percent
Revenue
Cash
13,298
82%
$152,752
76%
Credit
2,983
18%
$48,300
24%
Total
16,281
$201,052

8. Operating Challenges & Solutions
Where are we heading?
Lessons learned
Conductor focus groups
New application
New device summer 2013
Joint RFP Mobile Ticketing