1. Staff communication and dissemination
Audrey Mitchell
Carr-Gomm

2. Here’s one we made earlier…
Selling new ideas to staff - PCP
Audrey Mitchell, Carr Gomm

3. Why introduce change?
Expected by funders and regulators as ‘continuous improvement’
Introduced by organisations to be innovative and responsive

4. Possible reactions ‘not another change’ ‘doing it like that already’
‘it won’t work…’
‘clients won’t like it’
‘sounds good, tell us more’

5. Persuading….
Better
Cheaper
Easier
Innovative

6. Path to persuasion
Research
Plan
Pilot
Communicate ….
Commit ….

7. With hindsight…….
Balance pace of introduction with clear implementation date
Train managers early for team commitment
Not optional

8. Pearls of wisdom? Need to convince it’s good Think it through
Do the thinking and planning
- then joint working
Celebrate new ways of working together

9. Selling new ideas to staff… Audrey Mitchell

10. Staff communication and dissemination
Key question for discussion:
What have you done - or could do - to promote the benefits of SupportActionNet approaches to staff working directly with service users?
What problems can you envisage - or have identified and tackled - and how can they be overcome?
(See p21 in your delegate pack for checklist)