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Learning: Re-Imagined SkillSoft Product Update Jeff Bond
Vice President, Product Marketing
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Major Takeaways from Last Year
Shorter Business Courses Leveraging Granular Content Unified Reporting Collaboration Technologies Mobile Content Delivery
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2009 Content Build Plan Continued Strong Investment in Core Content Collections
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Business & Compliance Courseware Currently in Development
IIBA CBAP Update BABOK 2.0 PRINCE2: 2009 Foundations Update Compliance 10-15 new subjects & key updates Industry Overview Updates *starting soon New 1-hour Business Courses Redevelop from scratch with 2009 content perspective ~64 courses this year Leadership Essentials Participating in Teams Essentials Business Grammar Business Writing Telephone Essentials Creativity & Innovation Leading Teams Leading Virtual Teams Remote/ Telecommuting Employee Work/Life Balance Managing Your Career Workplace Diversity Administrative Professional Skills Managing Change Time Management Interpersonal Communication Workplace Conflict
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Business & Compliance Courseware Currently in Development
IIBA CBAP Update BABOK 2.0 PRINCE2: 2009 Foundations Update Compliance 10-15 new subjects & key updates Industry Overview Updates *starting soon New 1-hour Business Courses Redevelop from scratch with 2009 content perspective ~64 courses this year Leadership Essentials Participating in Teams Essentials Business Grammar Business Writing Telephone Essentials Creativity & Innovation Leading Teams Leading Virtual Teams Remote/ Telecommuting Employee Work/Life Balance Managing Your Career Workplace Diversity Administrative Professional Skills Managing Change Time Management Interpersonal Communication Workplace Conflict Multi-Language Localization 9 of our first 1-hour courses leadership, teaming, and French Spanish German Mandarin Portuguese ….Japanese later
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Annual Customer Content Survey
Our principal way of prioritizing our course build plan each year This year’s survey went out in mid-August and completed last week 700+ customer responses Live Learning Content Survey to go out in October
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Business Subject Voting
Likely to Fit Into 2010 Plan Communicating Globally Talent Management Technical Writing PMI Program Management Certification Industry Overview Updates Coaching Dealing with Conflict* Time Management* Managing Change* Problem-Solving & Decision-Making Working with Difficult People Interpersonal Communication* Negotiation Persuading & Influencing Customer Service Essentials Finance for Nonfinancial Professionals Establishing & Leveraging Trust Additional Vote Getters (Beyond our likely capacity) Managing Experts GPHR – Global Professional HR (HRCI) PMI Risk Management Change Management for Merger/Acq. Accounting Fundamentals (update) Understanding Financial Statements PMI Portfolio Management Certified Admin Professional (IIAP)
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IT & Desktop Courseware Currently in Development
Microsoft Technical Windows 7 Configuration Windows 7 Enterprise Support SQL Server 2008 Business Intelligence SAP Technical SAP Overview for Project Teams VMWare VMWare Overview VMWare Workstation Web Design Website Design Principles JavaScript CompTIA A Essentials A Practical Application Microsoft End User Live Meeting Outlook Web Access Windows 7 End User Internet Explorer 8 IT Security Countering IT Security Threats: Ethical Hacking Secure Wireless LANS Linux Professional Institute LPIC-1 Exam 102
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IT End User Subject Voting
Likely to Fit Into 2010 Plan Additional Vote Getters (Beyond our likely capacity) IT Foundations Podcasting Technologies SAP 6.0 Fundamentals Microsoft Office Communicator 2007 RSS Technologies Adobe Photoshop CS4 for Mac SAP Crystal Reports 2008 PeopleSoft Enterprise Version 9.0 R12 Oracle E-Business Suite Adobe Dreamweaver CS4 for Mac Microsoft Office Outlook Web Mail Adobe Flash CS4 for Mac Microsoft OneNote 2010 Microsoft Security Essentials Microsoft Excel 2008 for Mac Microsoft Word 2008 for Mac Microsoft PowerPoint 2008 for Mac Microsoft Entourage 2008 for Mac Microsoft Office 2010 Social Networking Technologies Microsoft Office Live Meeting Microsoft Windows 7* Lotus Notes 9 SAP Business Suite 7
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IT Professional Subject Voting
Likely to Fit Into 2010 Plan Additional Vote Getters (Beyond our likely capacity) Cisco CCSP Update Oracle Database 11g: Change Mgmt. Web Services (W3C) AJAX for Java Developers Java EE 5 VBScript CompTIA Server+ 2009 CompTIA Linux+ 2009 Cisco CCNA Security Update Microsoft Visual C R12 Oracle E-Business Suite Essentials LPIC Advanced Level Linux Professional Cisco CCIP Cisco CCIE ISC(2) SSCP Java - Programming for Mobile Devices Cisco CCNA Wireless Update Service-Oriented Architecture Sun Solaris 10 Administration Web Site Design Principles* VMware Overview* Microsoft Windows Server 2008 R2 AJAX for Microsoft ASP .NET 3.5 Cisco CCNA Update (2 exams) ISACA CISM Security Certification Microsoft Visual Studio 2010 Agile Software Development Microsoft Exchange Server 2010 Cisco CCNP Update (4 exams) VMware Server 1.0 BlackBerry Enterprise Server SAP BusinessObjects Microsoft Windows 7 Enterprise* Cisco CCDA Update
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SkillSoft Leadership Advantage™
Provide current leaders and high-potential future leaders with a focused resource: Concise learning tracks addressing key leadership competencies Targeting a two-hour “must know” experience Easy access from the LMS, a leadership portal, or stand-alone Customizable
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SkillSoft Leadership Advantage™
Each learning track includes: Engaging combination of content types: QuickTalks ExecSummaries ExecBlueprints Business Exploration Series Learning Sparks Key Concepts Self Assessments and Tools. Compelling content from key thought leaders. Vijay Govindarajan John Kotter Tom Peters Combines foremost theory with real-world application
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SkillSoft Leadership Advantage™
Welcome Screen provides a high-level overview of the content of each learning track as well as: Left-hand navigation to the different sections of the track A positioning Quick Talk Objectives Bios of Faculty and Contributors
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SkillSoft Leadership Advantage™
Each section includes a variety of assets organized in a logical narrative: Interactive Learning Sparks introduce Case Studies for practice and review Key Concepts highlight essential info Quick Talks and excerpts from Executive Blueprints and ExecSummaries provide real-world insights Business Impacts Self-assessments and Tools provide tools to bring new skills into the workplace
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SkillSoft Leadership Advantage™
Summary complements the information provided in the Welcome overview and frames the overall learning Final Challenge provides a capstone event for learners to review key learning points through an interactive business challenge
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SkillSoft Leadership Advantage™
Downloadable resources allow learners to access content “on the go”: Audio and video downloads of Quick Talks PDFs and audio versions of full ExecBlueprints and ExecSummaries Word®-versions of Tools and Self Assessments
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Target Learning Tracks December 2009
Leading Organizations Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility Strategic Thinking Globalization Competitive Strategy Risk Management Managing Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Talent Management Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management Project Management Business Process Improvement Quality Essentials Outsourcing Analytical Skills Problem-Solving & Decision-Making Self-Management Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus
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Target Learning Tracks January 2010
Leading Organizations Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility Strategic Thinking Globalization Competitive Strategy Risk Management Managing Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Talent Management Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management Project Management Business Process Improvement Quality Essentials Outsourcing Analytical Skills Problem-Solving & Decision-Making Self-Management Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus
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Target Learning Tracks February 2010
Leading Organizations Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility Strategic Thinking Globalization Competitive Strategy Risk Management Managing Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Talent Management Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management Project Management Business Process Improvement Quality Essentials Outsourcing Analytical Skills Problem-Solving & Decision-Making Self-Management Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus
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Target Learning Tracks May 2010
Leading Organizations Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility Strategic Thinking Globalization Competitive Strategy Risk Management Managing Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Talent Management Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management Project Management Business Process Improvement Quality Essentials Outsourcing Analytical Skills Problem-Solving & Decision-Making Self-Management Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus
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Full Product Build Out – 2010 and Beyond
Leading Organizations Leading vs. Managing Leading through Motivation Leading Business Execution Leading Change Leading Innovation Building & Leading Teams Strategic Agility Strategic Thinking Globalization Competitive Strategy Risk Management Managing Managing Performance Developing People Moving into Management Delegating Coaching Managing a Crisis Goal Setting Managing Remote Employees Managing Managers Hiring & Interviewing Talent Management Leading Diversity Recruiting Talent Retaining Talent Succession Planning Working with Others Emotional Intelligence Managing Conflict Giving & Receiving Feedback Influencing & Persuading Managing Upward Relationships Assertiveness Business Writing Communicating Bad News Negotiating Presenting Process Management Project Management Business Process Improvement Quality Essentials Outsourcing Analytical Skills Problem-Solving & Decision-Making Self-Management Ethics, Integrity & Trust Accountability Priority Setting Time Management Creative Thinking Career Management Continue Self Improvement Adapting to Change Persevering & Overcoming Adversity Stress Management Work/Life Balance Business Acumen Finance Essentials Business Case Development Budgeting Essentials Business Plan Development Marketing Essentials Customer Focus
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SkillPort SaaS Learning Management Platform
# of Customers using SkillPort Over customer sites, utilized by over 65% of our customers Has allowed SkillSoft to explore & innovate key synergies between learning content and LMS: Download/Offline course management Mentoring infrastructure Multi-modal search at granular content levels Certification View Blended Learning Program structures KnowledgeCenter portals
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SkillPort 7.0 - March 2009 “Controlled” Enhancement Roadmap for 2009
Redesign of Learner UI (except for My Progress) Compare asset descriptions in Catalog Drag and drop assets to MyPlan View detail in Search without navigating away View in Catalog capability MyPlan contains all assets – includes sort/filter capabilities First wave of Admin UI redesign Overall More Streamlined Navigation Approximately 200 Clients
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SkillPort 7.0 SR1 – Sept 2009 – “General” Enhancement Roadmap for 2009
Learner UI 100% redesigned Admin UI 80%-to-90% redesigned Admin UI internationalized to support future language versions
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SkillPort – Beyond 7.0 Search-and-Learn Major Reporting Initiative *
Enhancement Considerations for 2010 Major Reporting Initiative * Enhanced scalability for our largest customers eliminate need for separate SARM product Consistency across SkillPort and Books24x7 Allow centralization of reporting from SkillPort Eliminate need to navigate to B24, ILT, etc. to get certain reports Additional analytics & graphical reporting InGenius Integration Search-and-Learn Extend Use of More Granular Content Objects Assignment of course topics and book chapters to MyPlan Course topics and book chapters in Learning Programs Phased Releases First release in late 2009 or early 2010 Follow-on releases in 2010
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Integration Strategy OLSA Portlets
Continues to be used extensively by customers New products are supported with OLSA Breakout later today with Gary Hartman Portlets SharePoint support released in 2009 Working with customers to grow adoption Breakout later today with Stephanie Pyle
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KnowledgeCenters Targeted Learning Portals
Targeted to 20 defined audiences Courses Books Business Exploration titles Customizable with KC Editor 300+ SkillSoft customers now using KCs Recent and Near Term Enhancements Learning Sparks Expanded Search Expanded Tracking & Reporting KC Editor enhancements
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Next-Generation Simulations
Feedback we will be watching for SkillSoft Efforts To-Date What would you most want to see in our next generation of simulations? Is an enhanced simulation a “game”? If not, what’s missing? How serious, fun or funny should a learning simulation be? SkillSim Simulations Challenge Series Innovation Lab Gaming Prototype (CAFÉ 2008)
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