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Organization & management innovation
BECK AND SCORE Organization & management innovation
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VALUE CREATING ACTIVITIES
Operates in a niche market Ultra-luxurious experiences Fully customizable services “All-in-one” Travel agent personal concierge Hassle & stress free Top-notch customer service Overall superior experience
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CURRENT MANAGEMENT SYSTEMS
3 founding members (co-CEOs) + president 8 agents Sales and operations Operations: clients’ movements, security, assets, etc. Sales: network, entertain clients Work together and separate; interchangeable roles
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BUSINESS MODEL Small customer base personalized attention Large cost
Operates in an “untapped” market Works closely with concierge services Word of mouth marketing Small number of employees
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PROBLEM “Ability to delegate responsibility efficiently” 8 employees
Clients demand time and attention Flexibility of staff Creating an effective culture
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