1. Organization & management innovation
BECK AND SCORE
Organization & management innovation

2. VALUE CREATING ACTIVITIES
Operates in a niche market
Ultra-luxurious experiences
Fully customizable services
“All-in-one”
Travel agent  personal concierge
Hassle & stress free
Top-notch customer service
Overall superior experience

3. CURRENT MANAGEMENT SYSTEMS
3 founding members (co-CEOs) + president
8 agents
Sales and operations
Operations: clients’ movements, security, assets, etc.
Sales: network, entertain clients
Work together and separate; interchangeable roles

4. BUSINESS MODEL Small customer base  personalized attention Large cost
Operates in an “untapped” market
Works closely with concierge services
Word of mouth marketing
Small number of employees

5. PROBLEM “Ability to delegate responsibility efficiently” 8 employees
Clients demand time and attention
Flexibility of staff
Creating an effective culture