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Organization & management innovation

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Presentation on theme: "Organization & management innovation"— Presentation transcript:

1 Organization & management innovation
BECK AND SCORE Organization & management innovation

2 VALUE CREATING ACTIVITIES
Operates in a niche market Ultra-luxurious experiences Fully customizable services “All-in-one” Travel agent  personal concierge Hassle & stress free Top-notch customer service Overall superior experience

3 CURRENT MANAGEMENT SYSTEMS
3 founding members (co-CEOs) + president 8 agents Sales and operations Operations: clients’ movements, security, assets, etc. Sales: network, entertain clients Work together and separate; interchangeable roles

4 BUSINESS MODEL Small customer base  personalized attention Large cost
Operates in an “untapped” market Works closely with concierge services Word of mouth marketing Small number of employees

5 PROBLEM “Ability to delegate responsibility efficiently” 8 employees
Clients demand time and attention Flexibility of staff Creating an effective culture


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