1. Enhancing the Customer Experience
Not just for campus guests but

2. Results Driven by Values
Creating Values, believe in the values to create buy in from the employees/company – if you believe you will achieve! Results of the Value/Buy In

3. Looking Beyond Campus Starbucks – Retail Industry
Walt Disney World – Hospitality/Tourism Industry
Zappos! – Online Retail Industry
Looking outside the HE realm 3 different companies in 3 different industries

4. Disney World Happiest place on Earth Keep the park clean
Create happiness
Do your job

5. Zappos! Walk a mile in our shoes Delivery WOW
Create fun (and a little weirdness)
Embrace and drive change
Be adventurous, creative and open minded
Pursue growth and learning
Build relationships
Do more with less
Be passionate and determined
Be humble

6. Starbucks More than a cup of Joe Be welcoming Be genuine
Be considerate
Be knowledgeable
Be involved

7. Defining Internal & External Customers
Are You My Customer?
Defining Internal & External Customers
Who are your customers? What do your customers need from you?
Think like your customer: all in different stages of the admissions process/viewpoint.
Let your values drive the interaction (conversation/ /note)

8. Questions Cle Mangram – Sr. Assistant Director
Megan Rolofson – Assistant Director
Kayla Tupper – Assistant Director
University of Nebraska – Lincoln