1. Participant Introductions
Worksheet #1
ICE BREAKER
TOTAL 15 MINUTES (5 MINUTES BEFORE SESSION START + FIRST 10 MINUTES OF THE SESSION)

2. Conflict Management Name City + Date
SELF INTRO + LEADERSHIP PROGRAM OVERVIEW
1 MINUTE (0:10 - 0:11)
Conflict Management
Name
City + Date

3. Today’s Agenda Sources of Conflict Conflict Escalation
5 Conflict Management Styles
Tips for Being More Effective
AGENDA
2 MINUTES (0:11 – 0:13)

4. Encouraging girls and women to and boardrooms of Canada
Canadian Association for the Advancement of Women and Sport and Physical Activity
Encouraging girls and women to
get off the bleachers, and onto the fields and playing courts, into the pools, the locker rooms
and boardrooms of Canada
CAAWS OVERVIEW
1 MINUTE (0:13-0:14)

5. Visit CAAWS Online
CAAWS OVERVIEW
2 MINUTES (0:14-0:16)

6. “Conflict is inevitable, but combat is optional.”
DEFINITION AND PREVALENCE
1 MINUTE (0:20 - 0:21)
“Conflict is inevitable,
but combat is optional.”
Max Lucade

7. Upstream Prevention
UPSTREAM PREVENTION
2 MINUTES (0:21 - 0:23)

8. Sources of Conflict Worksheet #2
SOURCES OF CONFLICT - GROUP DISCUSSION
17 MINUTES (0:23 - 0:40)

9. Costs of Unresolved Conflict Worksheet #3
COST OF UNRESOLVED CONFLICT - GROUP DISCUSSION
10 MINUTES (0:40 - 0:50)

10. Risk of Not Addressing Conflict
2 MINUTES (0:50 - 0:52)

11. Leaders Talk
Edward Muzio, CEO Group Harmonics How the Ladder of Inference creates bad judgement
LADDER OF INFERENCE
5 MINUTES (0:52 - 0:57)
Source:

12. Ladder of Inference Worksheet #4
13 MINUTES (0:57 - 1:10)

13. Conflict Management Styles
Brief assessment
Review 5 styles
Discussion on Styles:
When to use each style
Advantages
Cautions
INTRODUCE CONFLICT MANAGEMENT STYLES
1 MINUTE(1:10 - 1:11)

14. Self Assessment Worksheet #5
10 MINUTES (1:11 - 1:21)

15. Conflict Management Styles
OVERVIEW OF THE CONFLICT MANAGEMENT STYLES
1 MINUTE (1:21 - 1:22)

16. Conflict Management Styles
Avoiding
Unassertive
Uncooperative
Does not address
the conflict
A Diplomatic sidestep
Postponing an issue
Withdrawing
OVERVIEW OF AVOIDING
1 MINUTE (1:25 - 1:26)

17. Conflict Management Styles
Accommodating
Unassertive
Cooperative
Neglects own concerns to satisfy the other person
Could be:
Selfless generosity
Obeying an order
Yielding to a point of voice
OVERVIEW OF ACCOMMODATING
1 MINUTE (1:26 - 1:27)

18. Conflict Management Styles
Competing
Assertive
Uncooperative
Power-oriented
Uses power to “win”
OVERVIEW OF COMPETING
1 MINUTE (1:22 - 1:23)

19. Conflict Management Styles
Compromising
Somewhat assertive
Somewhat cooperative
More expedient
Some exploration of options
Splitting the difference
Middle ground
OVERVIEW OF COMPROMISING
1 MINUTE (1:24 - 1:25)

20. Conflict Management Styles
Collaborating
Assertive
Cooperative
A collective solution
Creative problem solving
Exploring options
OVERVIEW OF COLLABORATING
1 MINUTE (1:23 - 1:24)

21. Styles Discussion Worksheet #6
Advantages
Disadvantages
Best time to use the style
Working with other styles
STYLES DISCUSSION
38 MINUTES (1:42 - 2:20)

22. What the Experts Say Worksheet #7
“Having a productive disagreement starts with your mindset. Assume you have something to learn, assume there is a more creative solution.”
Jeff Weiss, co-author of conflict article
for Harvard Business Review
“Expect to invest time and thought.”
Judith White, Tuck School of Business
ARTICLE REVIEW + DISCUSSION
30 MINUTES (2:20- 2:50)

23. Next Steps Workshop Evaluation Other resources? CAAWS eNews WRAP-UP
10 MINUTES (2:50 – 3:00)

24. Thank You!
Name, contact info