1. Human Communication: The Basic Course Twelfth Edition
PowerPoint™ Presentations prepared by:
Naomi Young
University of California, San Diego
Joseph A. DeVito
Hunter College of the City University of New York

2. Chapter Seven: Interpersonal Communication –
Conversation
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3. Chapter Goals Learn About: How the process of conversation works
How you can become a more satisfying and more effective conversationalist
Learn To:
Engage in conversation that is satisfying and mutually productive
Apply the skills of interpersonal communication to a wide variety of situations
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4. The Conversation Process
Occurs whether face-to-face or online
Variations depend on specifics of
Five steps or stages
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5. Opening Verbal or nonverbal greeting Reciprocated Opening
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6. Feedforward Focus of conversation Identify tone
In the title is the feedforward
Opening
Feedforward
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7. Business Substance of conversation Exchange of roles
No permanent record
Opening
Feedforward
Business
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8. Feedback Signal end of business
May backup to business if other not finished
Opening
Feedforward
Business
Feedback
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9. Closing Signals end of conversation Express pleasure in interaction
Leave-Taking cues
Opening
Feedforward
Business
Feedback
Closing
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10. Principles Of Conversations
Turn-taking
Speaker cues
Listener cues
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11. Listener Cues Turn requesting cues Turn denying cues
Backchanneling cues
agreement/ disagreement
Involvement
to pace speaker
clarification
Interruptions
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12. Principle of Dialogue Person is both sender and reciever
Dialogue v. monologue
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13. The Principle of Immediacy
Self-disclose
Refer to the other person’s good qualities
Express your positive view of the other person
and of your relationship
Talk about commonalities
Demonstrate your responsiveness
Express psychological closeness and openness
Maintain appropriate eye contact
Smile and express your interest
Focus on the other person’s remarks
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14. The Principle of Flexibility
Analyze specific conversational situation
Consider available choices
Estimate potential advantages and disadvantages
Competently communicate your choice
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15. Everyday Conversations
Making small talk
Introducing other people or
ourselves
Excusing and apologizing
Complimenting
Offering advice
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16. Repairing Conversational Problems
Excuses
I didn’t do it
It wasn’t so bad
Yes, but…
Motive for excuses
Good and bad excuses
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17. The Apology An expression of regret
The do’s and don’ts for effective apologies
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18. Complimenting A message of praise, flattery, or congratulations
Giving a compliment
Receiving a compliment
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19. Advice Meta-advice Giving advice To explore options and choices
Seek expert advice
Delay decision
Giving advice
Listen
Empathize
Be tentative
Ensure understanding
Keep the interaction confidential
Avoid should statements
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20. Responding to Advice Accept what the person says
Resist retaliation or criticism of the advice-giver
Interact with the advice
Express your appreciation
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21. Knowledge to Action
Feedback and feedforward are often the part of your message best remembered. How can you structure your messages to utilize this fact?
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