1. Chapter 1 Establishing a Framework for Communication
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

2. Purposes of Group Communication
Chapter 1
Purposes of Group Communication
Achievement or Task Purpose
To serve on a decision-making or problem-solving group
To get the job done
Maintenance or Social Purpose
To assist in the betterment of individual members from a behavioral point of view
To develop group morale
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

3. Communication Process Model
Chapter 1
Communication Process Model
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

4. Communication Channels
Chapter 1
Communication Channels
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

5. Levels of Communication
Chapter 1
Intrapersonal
Group
Unity
Organizational
Interpersonal
Mass
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

6. Communication Channels
Chapter 1
Formal Channels
Rules procedures, policy created by management to control individual and group behavior
Informal Channels
Patterns that emerge as people interact within a formal system to create a satisfying environment
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

7. Grapevine: An Informal Communication Channel
Chapter 1
Grapevine: An Informal Communication Channel
Myths
Speedy but inaccurate (rumor mill)
Message passes from one to one until it reaches the end of the line
Truth
No more or less accurate than other communication channels
Message distribution is network in nature rather than linear.
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

8. Flow of Information Within an Organization
Chapter 1
Flow of Information Within an Organization
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

9. Strategic Forces Influencing Business Communication
Chapter 1
Strategic Forces Influencing Business Communication
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

10. Diversity Challenges International Gender Intercultural
Chapter 1
Diversity Challenges
International
Gender
Intercultural
Intergenerational
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

11. Barriers to Intercultural Communication
Chapter 1
Barriers to Intercultural Communication
Ethnocentricism
Stereotypes
Interpretation of time
Personal space requirements
Body language
Translation limitations
Lack of language training
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

12. Impacts of Technology Data collection and analysis
Chapter 1
Impacts of Technology
Data collection and analysis
Clearer and more effective messages
Distance overcome
Legal and ethical issues
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

13. Team Environment Organization of the Future
Chapter 1
Team Environment Organization of the Future
Nonhierarchical
Networked
Horizontal
Clustered
A Way to Remain Competitive in a Global Market
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

14. Chapter 1
Benefits of Work Teams
Make workers happier by causing them to feel they are shaping their jobs
Increase efficiency by eliminating layers of managers passing down orders and monitoring performance
Enable a company to draw on the skills and imagination of the whole work force
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning

15. Skills Important to Effective Teams
Chapter 1
Skills Important to Effective Teams
Problem solving and goal setting
Conflict resolution
Distributed leadership skills
Commitment to evaluate the group process continually
Ability to understand the feelings and needs of co-workers
Effective communication skills
Ability to deal with barriers
Business Communication, Anniversary Edition Lehman and DuFrene 2002 South-Western/Thomson Learning