1. Ryder System Inc.
Sean O’Bryan
Hyatt Lodge – Chicago, IL 10/18/2016

2. AGENDA
COMPANY OVERVIEW
RYDER CASE STUDY
QUESTIONS & ANSWERS

3. RYDER SYSTEM INC.

4. RYDER BUSINESS SEGMENTS

5. RYDER CASE STUDY

6. OPERATIONAL LANDSCAPE
700+ Maint. Shops
500+ Driver Domiciles
6,600 CDL Drivers
5,000 Reg. Techs
500+ Transfer Drivers
600+ Lease & OO’s
300K Border Crossings
Streamlining Compliance Activities Critical to Success

7. “TRANSACTIONAL BALANCE”
Manual Process
Paper
Paper
Errors
Retention
Fax
Fax
Duplication
Dispatch Verification
Missing Files
3,300 mail packages
6,000 fax impressions
17,000 pending updates
240 Iron Mountain Storage Boxes
3,500 DQ Files Audited
5,000 Employer Verifications
1,500 DQ File issues annually
49% Accuracy - First Time Compliance
2-3 Week imaging delays
57 System related IT Bugs, Issues fixed
7 day delay on DQ File Status
Zero visibility to “dispatched & disqualified”

8. LOOK FAMILIAR?

9. Deliver Digital Driver File to Improve Operational Effectiveness
VISION
Deliver Digital Driver File to Improve Operational Effectiveness
This will be achieved by:
Freeing location managers to focus on customers, drivers, safety
Expediting startup process
Improved standardization, compliance and controls
Reduced overhead costs i.e. mailing, storage, driver file maint.

10. 1,200 LOCATIONS PERFORMING ALL TASKS
OBJECTIVE
PAST – FIELD DOES ALL
FUTURE - DIGITAL FILE
1,200 LOCATIONS PERFORMING ALL TASKS
ACTUAL CYCLE TIME:
90 MIN/ FILE
TARGET CYCLE TIME:
5 MIN/ FILE

11. ROADMAP Q1 2015 Q2 2016 Q2 2017 Mobile Capture Recruiting Interface
DPM Product Launch
Dispatch Controls
Recruiting Interface
Mobile Capture
Q1 2015
Q2 2016
Q2 2017

12. DRIVING BACK OFFICE TO FRONT OFFICE TRANSFORMATION
RESULTS
$25K Indirect Cost Savings on Mailing and Storage Fees
60% Process Cycle Time Reduction (30 min / file)
10,000 Man hours (5 FTE) returned to operations
Mobile Capture Solution Remains Critical to Success
DRIVING BACK OFFICE TO FRONT OFFICE TRANSFORMATION

13. KEY TAKEAWAYS ENSURE DRIVERS ARE “CONNECTED” FROM THE START
QUALIFIED DRIVER STATUS STILL NEEDS TO BE MANAGED
TRY YOUR BEST TO STAY “IN THE BOX”
PARTNERSHIP & TRUST

14. QUESTIONS