1. Organizational Health–
AN UNTAPPED ADVANTAGE
Patrick Lencioni

2. Organizational Health is the single greatest competitive advantage in business. It is virtually free and accessible to any leader who wants it, and yet it remains largely untapped in most organizations.

3. Two requirements for success
Smart
Strategy
Marketing
Finance
Technology
Healthy
Minimal Politics
Minimal Confusion
High Morale
High Productivity
Low Turnover

4. The four disciplines of A healthy organization

5. mastering the five behaviors

6. The four disciplines of A healthy organization

7. THE STANDARD MISSION STATEMENT
“_____________ Incorporated provides its customers with quality _____________ products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

8. THE STANDARD MISSION STATEMENT
“Dunder Mifflin Incorporated provides its customers with quality paper products and the expertise required for making informed buying decisions. We provide our products and services with a dedication to the highest degree of integrity and quality of customer satisfaction, developing long-term professional relationships with employees that develop pride, creating a stable working environment and company spirit.”

9. The six critical questions
1. Why do we exist?
2. How do we behave?
3. What do we do?
4. How will we succeed?
5. What is most important, right now?
6. Who must do what?

10. The six critical questions
1. Why do we exist?
2. How do we behave?
3. What do we do?
4. How will we succeed?
5. What is most important, right now?
6. Who must do what?

11. A tire manufacturer
Thematic Goal
Fix the Tires?!

12. A tire manufacturer Survive - by Re-Establishing Thematic Goal
Credibility
Thematic Goal
Fix Tires
Improve PR
Repair
Distributor
Relations
Address
Morale
Settle
Lawsuits
Defining Objectives

13. The lencioni family Prepare for Thematic Goal Baby # 4
Make Twins
Self-
Sufficient
Improve
Discipline
of 3-yr old
Finish
House
Remodel
“Purge”
Home of
Stuff
Outsource
as much as
possible
Defining Objectives

14. A tire manufacturer Survive - by Re-Establishing Thematic Goal
Credibility
Thematic Goal
Repair
Distributor
Relations
Defining Objectives
Improve PR
Address
Morale
Settle
Lawsuits
Fix Tires
Standard Operating
Objectives
Revenue
Expenses
Production
Levels
Market
Share
Customer
Satisfaction

15. The lencioni family Prepare for Thematic Goal Baby # 4
Make Twins
Self-
Sufficient
Improve
Discipline
of 3-yr old
Finish
House
Remodel
“Purge”
Home of
Stuff
Outsource
as much as
possible
Defining Objectives
Standard Operating
Objectives
Marriage
Prayer Life
Education
Health, Food
and Clothing
Income and
Finances

16. A tire manufacturer Survive - by Re-Establishing Thematic Goal
Credibility
Thematic Goal
Repair
Distributor
Relations
Defining Objectives
Improve PR
Address
Morale
Settle
Lawsuits
Fix Tires
Standard Operating
Objectives
Revenue
Expenses
Production
Levels
Market
Share
Customer
Satisfaction

17. Contextual structure Content Timing Administrative 5 - 10 minutes
Tactical
minutes

18. A tire manufacturer— real-time agenda
Survive -
by Re-Establishing
Credibility
Thematic Goal
Repair
Distributor
Relations
Defining Objectives
Improve PR
Address
Morale
Settle
Lawsuits
Fix Tires
Standard Operating
Objectives
Revenue
Expenses
Production
Levels
Market
Share
Customer
Satisfaction

19. A tire manufacturer— real-time agenda
Survive -
by Re-Establishing
Credibility
Thematic Goal
Repair
Distributor
Relations
Defining Objectives
Improve PR
Address
Morale
Settle
Lawsuits
Fix Tires
Standard Operating
Objectives
Production
Levels
Market
Share
Customer
Satisfaction
Revenue
Expenses

20. Contextual structure Content Timing Administrative 5 - 10 minutes
Tactical
minutes
Strategic
2 - 4 hours (or ad hoc)
Developmental
1 - 2 days

21. A healthy organization
Why do we exist?
How do we behave?
What do we do?
How will we succeed?
What is most important, right now?
Who must do what?

22. Personal commitments
What two things will I do within the next few weeks to apply what I’ve learned?

23. Thank you