1. Presentation_ID © 2012, Cisco Systems, Inc. All rights reserved. Cisco Confidential

2. Existing Functionality in Connection Whats New Trace Snippets Troubleshooting Tips

3. Existing Intelligent Notifications delivers SMTPbased HTML notifications of new voice message to end users. These notifications can be customized through a notification template Connection follows the below process for delivering message notifications to end users. Connection User A sends a voice mail to the Connection User B. The message notification settings for each User B allow to control how and when Connection notifies a user of new messages When the message arrives from User A and it matches the criteria set in the message notification settings of User B, the Connection Messaging System sends an HTML based notification to an email address of User B using SMTP Now User B can check the new Voice mail and perform operation on it Presentation_ID © 2012, Cisco Systems, Inc. All rights reserved. Cisco Confidential

4. For allowing Voice mail as attachment Admin has to enable the same at global level, System settings Advanced Messaging check the box for Allow voice mail as attachments to HTML notifications Individual users can still disable or enable the functionality under Users Edit Notification Devices HTML check or uncheck Allow voicemail as attachments Some conditions for voice mail sent as an attachment: Secure messages will not be sent as attachment Private messages will not be sent as attachment Message size limit needs to be followed which is defined at System settings Advanced Messaging Max size of voice mail as attachment to HTML notifications (KB) In case of forwarded or chain messages attachment will be sent only for the latest voicemail Presentation_ID © 2012, Cisco Systems, Inc. All rights reserved. Cisco Confidential

5. Admin changes for Flag set can be done via REST API also as mentioned below: PUT /vmrest/configurationvalues/System.Messaging.AllowVoiceMailAsAttachmentToHtmlNotification Request Data: 1 Response code: 204 Admin changes for User flag via REST API: PUT /vmrest/users/{userObjectId}/notificationdevices/htmldevices/{deviceObjectId} Request Data: true true Response code: 204 User can make changes for flag via REST API: PUT /vmrest/user/notificationdevices/htmldevices/{deviceObjectId} Request Data: true true Response code: 204 Presentation_ID © 2012, Cisco Systems, Inc. All rights reserved. Cisco Confidential

6. Log entry when voicemail is secure /private or both: 14:51:15.564 |17209,,,Notifier,16,SendHTMLSMTPMessage called for 14a35d7b-b749-41e9-82a3-8a272966778d 37a4b15f-83ff-4584-8877- 9f8a1797c345 14:51:15.721 |17209,,,Notifier,16,Message is either secure or private so not sending the attachment with the notification, secure=1 private=1 Log entry when voicemail is beyond the specified size: 17:26:20.299 |20482,,,Notifier,-1, Attachment size=28138 Max allowed size=5120 17:26:20.299 |20482,,,Notifier,-1,Attachment size is beyond the maximum allowed value so not sending it with the notification

7. Voicemail is not sent as an attachment Check the message should not be secure or private or both Check for the maximum size of attachments allowed In case of forwarded message only latest voicemail will be sent as attachment

8. Presentation_ID © 2012, Cisco Systems, Inc. All rights reserved. Cisco Confidential