1. QUALITY MANAGEMENT SYSTEM
ISO 9001:2000
QUALITY MANAGEMENT SYSTEM
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Mobile:
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

2. Objective for This Evening
Briefly Introduce the Concepts of ISO 9001:2000 Standard
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

3. Why does your organisation exist?
Are you a slick/smooth operation?
What are the problems facing you today & tomorrow?
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

4. Some Possible Problems …
Lack of staff or lack of trained staff
“We’re a group of individuals rather than a supportive, effective team”
Worrying about what my boss will say/do affects my work
Ideas and/or people are not fully appreciated. A lot of potential is wasted
Hostility and/or lack of communication amongst staff and/or departments
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

5. Some Possible Problems …
How can I show that I am effective? How can I be sure that I am effective?
One issue after another keeps catching us
No sooner do we sit to relax after fixing one issue do we get another one!
We seem to be in a constant fire-fighting mode
We are always/mostly in a reactive mode rather than a proactive one
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

6. So, how do we solve these problems?
ISO 9001:2000, of course!
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

7. What is ISO 9001: 2000 – Fact of Fiction ?
ISO 9001:2000 is a “Best Practice” Quality Management System
“QUALITY” in business terms =
Ability of an organisation to…
Supply products/services
Improve its products/services
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

8. What is ISO 9001: 2000 – Fact of Fiction ?
In other words,
Quality = Effective Business Operation
Hence,
ISO 9001:2000 is a “best practice” Business Management System
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

9. How do we run an effective/efficient business/organisation?
What kind of characteristics must it have?
Commitment from top management
Realisation by top management the inseparability of “Quality Management” and “Business Management”
Appreciation of the 8 basic management principles on which ISO 9001:2000 is based
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

10. How do we run an effective/efficient business/organisation?
What kind of characteristics must it have?
Customer Focus:
(Worrying about what my boss will say/do affects my work)
Leadership Involvement of People:
( - Lack of staff or lack of trained staff
- “We’re a group of individuals rather than a supportive, effective team”
Ideas and/or people are not fully appreciated. A lot of potential is wasted
Hostility and/or lack of communication amongst staff and/or departments)
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

11. How do we run an effective/efficient business/organisation?
What kind of characteristics must it have?
Continual Improvement:
(- One issue after another keeps catching us
- No sooner do we sit to relax after fixing one issue do we get another one!
- We seem to be in a constant fire-fighting mode
- We are always/mostly in a reactive mode rather than a proactive one)
Factual Approach to Decision Making:
(- How can I show that I am effective? How can I be sure that I am effective?)
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

12. CUSTOMER’S CUSTOMER ISO 9001:2000 – Process Model 5.Management
Continual Improvement of
the Quality Management System
ISO 9001:2000 Quality
Management System
5.Management
Responsibility
8. Measurement
Analysis and
Improvements
CUSTOMER
CUSTOMER’S
6. Resource
Management
Satisfaction
7. Product
Realization
Requirements
Product
Consumption
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.

13. WARNING ! Thank you for your time.
ISO 9001:2000 is more than a useful certificate.
It can seriously improve your organisation!
Thank you for your time.
20/11/2018
(c) 2004, IMS-INTEGRATED MANAGEMENT SERVICES. All Rights Reserved.