1. Activity: What makes a good or bad manager & employee?
Working with one person (seated next to you):
Create a list of personality characteristics and behaviours of a:
Good Manager
Bad Manager
Good Employee
Bad Employee
Draw on your own work experiences!
– Everyday leadership

2. The Management Process:
Management is the process of: 4 Functions
planning,
organizing,
leading, and
controlling the use of resources to accomplish performance goals.
All managers are responsible for the 4 functions.
The functions are carried on continually. 2 2

3. The 4 Functions of Management
Management Fundamentals - Chapter 1 3

4. The 4 Functions of Management
Planning
The process of setting objectives and determining what actions should be taken to accomplish them.
Organizing
The process of assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans. 4 4

5. The 4 Functions of Management
Leading
The process of arousing people’s enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives.
Controlling
The process of measuring work performance, comparing results to objectives, and taking corrective action as needed. 5 5

6. Essential managerial skills
Technical skill
the ability to apply a special proficiency or expertise to perform particular tasks.
Human skill
the ability to work well in cooperation with others.
Conceptual skill
the ability to think critically and analytically to solve complex problems. 6 6

7. Competencies needed to be a successful manager
Competencies for managerial success:
Communication
Teamwork
Self-management
Leadership
Critical thinking
Professionalism 7 7