1. Changes coming soon to our portal
July & August 2018

2. Introduction Title Page
Need to improve portal architecture and usability
Business need for improvement
Changes being made
Benefits for you 3
Faster Navigation 4
My Dashboard enhancements 5
Restructure of Ethernet Services tab 6

3. Need to improve Portal architecture and usability
All changes will reflect on the portal by mid August 2018
Business need for improvement
Changes being made
Benefits for you
The current portal is far from satisfactory in terms of current architecture and usability
Cluttered with enormous amounts of detailed information, difficult to navigate and does not follow a clear or logical order
Taking on feedback from customers and our Customer Experience leads on how the portal works for them to target changes
Navigation and information being hard to find on our website was a frequent pain point on CSAT feedback
Restructure of the Ethernet Services sub menu, options reduced down to 8
Cosmetic changes such as information refresh and consistency across all pages
Reduce steps and number of clicks to log in and launch apps
View my Job embedded app into my dashboard screen
Simple, easy to use web portal leading to a more positive experience while using the site
Clearer, more concise headings, making documents and information easier to locate
Removing unwanted login navigation, providing quick access to essential Tools and Apps, saving time

4. Reduce number of clicks to login and launch applications
Faster Navigation
Reduce number of clicks to login and launch applications 1
Splash Page 1
Splash Page 2
Landing page (Login here) 2
Landing page 3
Login page
Combine pages 3
My dashboard 4
My dashboard 5
Launch application page
Remove page 4
Request page 6
Request page

5. My dashboard enhancements
View My Job App Embedded
Customisable favourites (to replace “My Tools”)

6. Restructure Ethernet Services tab
Number of options reduced down to 8
Note: no product information is being removed. This is a reorganisation of the current content only.