1. A Health Professional’s view on Accessible ES through Total Conversation Egil Bovim National Centre on Emergency Communication in Health

2. The Brief
the call by the Commission to ICT industry to rapidly commit to putting in place, in the timeframe, privacy-friendly solutions for persons with sensory, physical, motor and/ or cognitive restrictions to make use of electronic communications ('total conversation') notably to safeguard access to emergency services and interoperability (in line with the proposed revision of the e‑Communications Directives), building on their current cooperation with users, and
the intention of the Commission to co-finance in the 2008 ICT-PSP programme a pilot on 'total conversation'.
30th January 2008

3. For Discussion
What do you see as the main issues to be solved concerning Total Conversation and Emergency Services
What is the state of play, regarding the use of multimedia services to reach emergency services, in your country/organisation
Would there be an interest in having your organisation/country participating in an EU funded project in this area (CIP programme).
30th January 2008

4. Who has got restrictions?
The individual
Sensory
Physical
Motor
Cognitive
The services
Competence
Organisation
Technology
The links of communication
Telecommunication: A compensation for distance
30th January 2008

5. The process PSAP/ EC 112/ 113/ 110 Audio and Data Telecom
30th January 2008

6. PSAP/ EC
Answering the call (Public Services Answering Point)
Technology
Ability to handle technology
Assessing situation
Ability to extract relevant information
Ability to understand relevant information
Technology to receive relevant information
Starting treatment
Ability to assess needs
Competence in providing treatment and advise
Technology to convey information
Activating resources
Knowledge of resources
Information about resources
Time Critical
30th January 2008

7. Our (proposed) project
Assessing status of individuals
Who are the individuals with restrictions
Are they, or will they be, in a position to need to be able to call the emergency number, or are the needs taken care of by others?
How do the restrictions influence their ability to call and convey information to PSAP/ EC?
How do the restrictions influence their ability to follow advise given?
Assessing status of services
How are the services able to meet the identified needs described above?
How do we fill the gaps?
Technology
Which avilalable technologies are needed to meet the requirements?
How do we apply the identified technologies?
Estimated costs: €
30th January 2008

8. National Centre on Emergency Communication in Health
Thank you
Egil Bovim
National Centre on Emergency Communication in Health