1. Optimizing Business Process Performance
Chapter 10
Business Process Modeling, Simulation and Design

2. Optimizing Business Processes
NOTE:
We recommend presenting this chapter by running Extend 6.0 directly, and interactively show how the program works.
However, for your convenience, we have attached a selection of the figures/screenshots from Chapter 8 of the book as the basis for an in class presentation without access to a computer with Extend installed.

3. Optimizing Business Processes
Conceptualization of an optimization model

4. Optimizing Business Processes
Conceptualization of an optimization model with uncertainty

5. Process Optimization Tutorial
0.10
Clerk &
Technician
Agent &
Supervisor
Technician
Agent
Agent C D H I J
0.60
Clerk
Clerk A B
Technician
0.40
0.85 E G
Technician
0.15 F
Technician &
Supervisor
Business process with multiple resource types

6. Optimization Tutorial
Extend model of process with an Evolutionary Optimizer block

7. Optimization Tutorial
Clone tool in the Extend toolbar

8. Optimization Tutorial
Resource Pool block dialog for Supervisors

9. Optimization Tutorial
Timer block dialog

10. Optimization Tutorial
Set Cost tab of the Evolutionary Optimizer block dialog

11. Optimization Tutorial
Global constraint to model limit in the total number of workers

12. Optimization Tutorial
Parameter settings for the Evolutionary Optimizer

13. Optimization Tutorial
Results tab showing ordered population

14. Optimization Tutorial
Optimization Value plot