1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: East Centre and Calton

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 768 interviews in local CPP area. Confidence of +/- 3.5%

4. Key Findings (1)
satisfaction with local neighbourhood as a place to live
most feel they belong in the area
most residents feel safe in their neighbourhood
what would local residents change?
more police on the streets
more employment
cleaner streets

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of local CPP area:
access to shops / banks
attractive homes
less positive about:
youth provision/activities for young people
children’s play areas
most commonly reported problems:
street drinking
drunk or rowdy behaviour/
disruptive children/teenagers

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, transport
45% rate policing as good, below city average
only 25% rate youth and leisure services as good, a drop since 2007
environmental issues of concern:
litter
dog roaming/fouling
fly tipping and dumping
untidy gardens

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with neighbourhood
87%
88% -1
% Feeling safe in neighbourhood
71%
73% -2
Attractive environment - % rating as good
70% +3
Parks/open spaces - % rating as good
60%
+10
Childrens play areas - % rating as good
37%
Street drinking - % reporting as a problem
27%
17%
Vandalism/graffiti - % reporting as a problem
21%
20% +1
Road safety - % reporting as a problem
11%
18% -7
Street litter - % reporting as a problem
44%
29%
+15
Fly Tipping/Dumping - % reporting as a problem
26%
16%
Rubbish collection - % reporting as good
83%
92% -9
Policing - % reporting as good
45%
42%
Youth/Leisure services - % reporting as good
25%
32%

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 88%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 9%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
80%
86%
-6% -
Attractive neighbourhood
74%
83%
-9%
Attractive environment
73%
81%
-8%
70%
+3%
Quiet and peaceful environment
77%
82%
-5%
69%
+8%
Park/open spaces
-4%
60%
+10%
Children’s play areas
37%
49%
-12% 0%
Access to shops
88%
Access to banks
-1%
Access to Credit unions
51%
53%
-2%
Reputation
79%
Cleanliness / free of rubbish or litter
66%
72%
Youth provision / activities for young people
48%
-11%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
12%
14%
-2%  - -
Disruptive children/teenagers
24%
22%
+2%
Drunk or rowdy behaviour
26%
+4%
Street Drinking
27%
21%
+6%
17%
+10%
Drug use or drug dealing
15% 0%
Harassment/racial harassment 8% 7%
+1%
Vandalism/graffiti
19%
20%
Vehicle break in/theft 9%
10%
-1% 5%
House break ins/burglary 3%
+5%
Personal safety/security
13%
+8%
Road safety
11%
18%
-7%
Safety of children
-3%
Safety of other vulnerable groups 6%
Other types of crime

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems in the neighbourhood
44% reported the problem experienced
the largest proportion reported to Strathclyde Police (50%) and Housing Associations (41%)
46% are satisfied with the way their problem was dealt with, with 38% dissatisfied (cf. Glasgow, 43%, 40%)
The most common reasons for not reporting the problem are:
it wouldn’t make any difference (30%); and
it wasn’t a serious problem to report (39%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 73% / 15%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
83%
85%
-2%
92%
-9%
Youth and leisure services
25%
36%
-11%
32%
-7%
Policing
45%
54%
42%
+3%
Health centre/GP
89% 0%
+6%
Public Transport
76%
82%
-6%
75%
+1%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. - % reporting as a problem
Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
- % reporting as a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles 2% 4%
-2% 3%
-1%
Litter in the streets
44%
41%
+3%
29%
+15%
Untidy gardens
20%
24%
-4%
15%
+5%
Untidy communal areas
17%
21%
13%
+4%
Dirty stairs/closes
14%
+1% 8%
+7%
Graffiti 0%
Fly tipping and dumping
26%
+6%
16%
+10%
Pets/animals roaming/dog fouling
43%
39% -
General maintenance of open spaces
18%
Car parking

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you