1. Quiz 3

2. 1. Why do we process map?
A. To organize work
B. To clarify roles and contributions
C. To identify improvement opportunities
D. To measure performance
E. All of these
Answer: All of these

3. 2. In a process flowchart, what symbol is used to start or end a process?
A. Diamond B. Upside down triangle
C. A large letter “D” D. Oval
E. Arrow
Answer: Oval

4. 3. What is a relationship map?
A. A picture of the input/output connections among parts of an organization
B. A graphic representation of the sequence of steps that make up a process
C. The same as an organization chart
D. All of these
D. None of these
Answer: A picture of the input/output connections among parts of an organization

5. 4. What is the “self-generate” method of process mapping?
A. Conduct one-on-one interviews with suppliers,
performers and customers
B. Conduct group interviews with a team of relevant parts of an organization
C. Save time and money by duplicating a process map from a competitor
D. Save time and money by using a standard process map for your industry
E. None of these
Answer: None of these

6. 5. In your casino project process flowchart, what symbol will you use to identify the decision step on which type of slot machines to use?
Diamond B. Upside down triangle
C. A large letter “D” D. Oval
E. Arrow
Answer: Diamond

7. 6. What is a BI blueprint?
A. An information systems process for reducing technology costs
B. The contract between outside consultants and clients
C. A process flow diagram illustrating the steps in the BI process
D. A table documenting different measures and associated dimensions of potential BI opportunities
E. None of these
Answer: A table documenting different measures and associated dimensions of potential BI opportunities

8. 7. (True/False) The brainstorming process always occurs at the end of the BI process when you must determine what opportunities to pursue.
Answer: False

9. 8. For your casino project, which of the following should you include in your project document?
A. Process flowchart
B. Relationship map
C. Cross-functional process map
D. All of these
E. None of these
Answer: All of these

10. 9. Of the following, which criteria do we use when grading BI opportunities by difficulty?
A. Cross functional
B. Availability of data
C. Complexity of calculations
D. All of these
E. None of these
Answer: All of these

11.  10. What two variables do we plot when creating a BI Opportunity Scorecard?
A. Profit and year
B. Revenue and cost
C. Priority and effort
D. Return on investment and interest rate
E. None of these
Answer: Priority and Effort

12. Process Mapping Part I

13. For This Week Friday recitations in KOBL 320 or KOBL 370
Section 101: 9:00 – 9:50 AM in KOBL 380 – Noah
Section 102: 10:00 – 10:50 AM in KOBL 380 – Whitney
Section 103: 11:00 – 11:50 AM in KOBL 380 – Whitney
Section 104: 12:00 – 12:50 PM in KOBL 320 – Jason
Section 105: 12:00 – 12:50 PM in KOBL 320 – Addison
Section 106: 1:00 – 1:50 PM in KOBL 320 – Vimi
Section 107: 1:00 – 1:50 PM in KOBL 320 – Chris
Section 108: 2:00 – 2:50 PM in KOBL 320 – Nhan
Section 109: 2:00 – 2:50 PM in KOBL 320 – Chris
Section 110: 3:00 – 3:50 PM in KOBL 320 – Addison
Bring your Process Mapping books to recitation

14. For Next Week
Read
Pages and of Casino Operations Management
An Analysis of the Relationship of Alcohol to Casino Gambling Among College Students – Located on CULearn in the Additional Readings Folder
Quiz 4 next Wednesday will cover these readings

15. Process Mapping Why Process Map?
To create a visual diagram of a process
To establish a common language
Assists in discussing improvement
The end result is to provide a blueprint for implementing the process
Other reasons?

16. Who is the customer(s) for this process?
Process Mapping
Who is the customer(s) for this process?
Who benefits from this process?
Always keep the customer in mind
There can be multiple customers at different points within the process

17. Start with the Relationship Map “High Level”
Need a volunteer to:
write all the steps of the process on post it notes
document all the ideas of how to improve the process

18. For each functional area identified in
your relationship map, you can draw
a flowchart or flowcharts.
What are some examples of
functional areas for your Casino project?
Need a volunteer to:
write all the steps of the process on post it notes
document all the ideas of how to improve the process

19. Flowcharting Step 1 - Determine boundaries
Where does the process start?
Where does it end?
On one rectangular post-it note (same color)
beginning step of the process
last step of the process
Use verb-noun combinations
For example: Review draft #1
Handoffs/Swim Lanes
Each horizontal band represents a dept and/or person

20. Step 2 – Map out the “AS IS” process
Flowcharting
Step 2 – Map out the “AS IS” process
Current state of the process
Write one step of the process on each rectangular post-it note
Place these on the map in chronological order (working from left to right)

21. Step 3 – Note all the queues Step 4 – Note all the checks/reviews
Flowcharting
Step 3 – Note all the queues
Places where work can pile up
Step 4 – Note all the checks/reviews
Steps that involve a check and/or review
Step 5 – Note all the forks
Queues
Note the areas and potential areas where the process queues (waiting time/holds) with a large “Q” on the small square post-it notes
Place these on the map between the steps (or on the steps) where the process queues
Checks
Place a  on the steps that require a check/review

22. Making a peanut butter and jelly sandwhich
Flowcharting
Making a peanut butter and jelly sandwhich
Start at 3:16
Continue to 5:00

23. Value Added Steps Non-Value Added Steps Flowcharting
An activity that increases the value – from the customer’s perspective – of the product or service.
Non-Value Added Steps
An activity that does not add value – from the customer’s perspective – of the product or service.

24. Identify Waste/Inefficiencies
Processing: Redundant and unnecessary process steps, excess processing, excess checking and inspection. Excess use of energy of all types.
Correction: Re-do’s, fix-ups, returns, mark-downs, managing complaints.
Inventory: Idle in-progress or finished materials, ingredients, supplies, or information.
Wait Time: Delays and queues of all types.
Search Time: Time spent looking for information, people, supplies, and equipment. Transportation: Multiple handling steps and needless movement of material and information.
Space: Storage of unneeded items, excess inventory or the general “mess” that builds up over time. Excess space required due to inefficient process flow.
Complexity: Complex process flows. Confusing product and service choices. Organization boundaries which introduce inefficiencies and frustrate any sense of accomplishment.
In discussing these with the group, ask for examples they see in their work

25. Strategies for Reducing Wastes and Eliminating Inefficiencies
Ideas for reducing waste in processes
 Total Steps
Rearrange Steps
Combine Steps
 Total Queues
 Total Handoffs
 Total Checks
Standardize Work Methods
Smooth out for Continuous Flow (work is processed and moved immediately to the next step)
These are some ideas for reducing wastes – but the ideas are not limited by this list

26. Map out the “TO BE” Process Using Flowcharting
Need a volunteer to:
write all the steps of the process on post it notes
document all the ideas of how to improve the process

27. Questions to think about when creating your “TO BE” process
Can any step be eliminated?
As unnecessary
By new equipment?
By changing the place where it is done or kept?
By changing the order of work?
By changing the product design?
By changing the specification of the incoming supply?

28. Questions to think about when creating your “TO BE” process
Can any step be combined with another?
By changing the specification of supplies?
By changing the design of the product?
By changing the order of the steps?
By changing the equipment used?