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Chapter 1
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2. Communication: Making Connections
Communication competence:
“Ability to take part in effective communication that is characterized by skills and understandings that enable communicators to exchange messages successfully”
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What Is Communication?
How would
you define
communication?
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What Is Communication?
“The simultaneous sharing and creating of meaning through human symbolic interaction.”
Seiler and Beall
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5. Why Study Communication?
Why do you think we should study communication?
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6. Why Study Communication?
How is effective communication critical to our
career development?
ethical behavior?
multicultural society?
technological society?
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7. Top Ten Qualities/Skills Employers Seek
strong work ethic
analytical skills
flexibility/adaptability
computer skills
organizational skills
communication skills
honesty/integrity
teamwork skills
interpersonal skills
motivation/initiative
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8. Principles of Communication
Communication is a process
Communication is a system
Communication is both interactional and transactional
Communication can be intentional or unintentional
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11. Another Communication Model
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12. Essential Components of Communication
Source/Sender – creator of message
Message – stimulus produced by source
Interference/Noise – anything changes the meaning of an intended message
Channel – route by which messages flow
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13. Essential Components of Communication
Receiver – individual who analyzes and interprets the message
Feedback – response to a message that the receiver sends to the source
Environment – psychological and physical surroundings in which communication occurs
Context – situation in which communication occurs
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14. Types of Communication
What is intrapersonal communication?
What is interpersonal communication?
What is public communication?
What is mediated communication?
What is mass communication?
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15. Misconceptions about Communication
Communication is a cure-all
Quantity means quality
Meaning is in the words we use
We have a natural ability to communicate
Communication is reversible
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16. Improving Communication Competence
Select and use most appropriate behavior
Wide range of behaviors (repertoire)
Skill at performing behavior
Evaluate the effectiveness of communication behavior
Coordinate multiple communication tasks simultaneously
Our goal is to be competent communicators!
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