1. Applied Communication
What is Communication?
Applied Communication

2. Communication
The process of sending and receiving messages through which 2 people reach and understanding

3. What are the 4 types of communication?

4. How do we communicate?
Verbal
Talking, singing, (sign language)

5. Non-verbal
Body language, eye contact, posture

6. Visual
Images, pictures, visuals (no sound)

7. Written
Books, magazines, online, etc

8. Who do we communicate with?
Friends
Siblings
Parents
Boss
Co-workers
Salespeople
Strangers
Animals

9. Settings of communicating
Intrapersonal Communication
with yourself (making choices, strategies)
Interpersonal Communication
Between people you have a relationship with (friends, family, co-workers, boss)
Impersonal Communication
Between people that you don’t know well (sales people, bus, etc)
Small Group
3-10 people, may be professional or personal, usually more intimate

10. Why do we communicate?

11. To inform
To influence
To express feeling

12. Communication Process
Channel- the way message is sent (written, spoken, etc)

13. The sender puts the message in a form that they believe it will be understood
Encoded
Decoded
The way the receiver understand the message

14. Interference
Anything that prevents the message from being received as intended
Noise, bad connection, language, volume, tone of voice, distance, attitude, tired, cultural issues, credibility of speaker

15. Communication Process
75% of each workday is used talking and listening
75% of what we hear, we hear imprecisely
75% of what we hear correctly, we forget within 3 weeks

16. Managers Spend 70% of their time communicating 9% reading 16% writing
30% talking
45% listening

17. What is communication?
How do people communicate with each other?
What can interfere with communication?