1. Community Development in Action
The Neighbourhood House Community Transport Project
Sue Birch
Regional Association of Community & Neighbourhood Houses

2. Action/Experiential learning Process (KOLB)
Concrete Experience
Reflective
Observation
Abstract Conceptualization
Active Experimentation

3. Action learning Process
WHAT HAPPENED?
WHY?
WHAT DID WE LEARN?
What do WE need to learn?
WHAT WILL WE DO NEXT?
HOW WILL WE DO IT?

4. The NH Community Transport Project
RANCH received funding from Loddon Mallee Integrated Cancer Services in late 2016 to:
Map and profile NH transport programs in the Loddon Mallee Region.
Review a set of highly successful NH transport programs to identify the factors that make them successful.
Develop a toolkit to assist other houses establish or enhance their transport programs
Offer seed-funding for two houses in the region to either establish or enhance transport programs for cancer and other patients using the toolkit.

5. Who is involved? The NHCTP Reference Group:
Ilana Solo – Loddon Mallee Integrated Cancer Services (LMICS)
Dan Douglass – Heathcote Health
David Perry – Neighbourhood Houses Victoria
Lea Johnson – Mallee NH Network
Sue Birch – RANCH

6. Why is this work important?

7. What have we achieved so far?
Using a Survey Monkey tool we have identified the community transport services provided by NHs in the Loddon Mallee region
39 of the 41 NHs responded
Only 13 NHs indicated that they did not provide any community transport

8. What have we achieved so far?
7 NHs have been identified as providers of successful community transport programs:
Swan Hill NH (Mallee Network)
Sea Lake NH (Mallee Network)
Inglewood Community NH (RANCH network)
Girgarre Community Cottage (RANCH network)
Rushworth Community House (RANCH network)
Lancefield NH (RANCH network)
Romsey NH (RANCH network)

9. What have we achieved so far?
The 7 services have been reviewed to:
clarify the type of service provided
identify the factors that have contributed to the success of the service
identify resources that could assist other NHs to develop or enhance community transport services to their communities

10. What Factors contribute to a successful community transport service. 1
What Factors contribute to a successful community transport service? 1. Background to the service
Why was the service established? How was the service established? What is the geographical area covered by your service?

11. What Factors contribute to a successful community transport service. 2
What Factors contribute to a successful community transport service? 2. Amount and type of transport Provided
What transport is provided? How is it provided? How often is it provided?

12. Why do these groups use the service?
Who uses the service?
What Factors contribute to a successful community transport service? 3. Characteristics of client group and transport need
Who uses the service?
Why do these groups use the service?

13. What Factors contribute to a successful community transport service. 4
What Factors contribute to a successful community transport service? 4. Access to health services
How does your service increase access to health services? How do users find out about your service? Have you established any referral pathways or partnerships with health services to provide community transport?

14. What costs are associated with the service? How is the service funded?
What Factors contribute to a successful community transport service? 5. Funding and cost of service provision
What costs are associated with the service? How is the service funded?

15. What Factors contribute to a successful community transport service. 6
What Factors contribute to a successful community transport service? 6. Staff and volunteers
How is the service staffed? What role do volunteers play in the provision of the service?

16. What Factors contribute to a successful community transport service. 7
What Factors contribute to a successful community transport service? 7. Unmet transport needs
What transport needs are currently unable to be addressed by the existing service? What resources are needed to be able to address these needs?

17. What Factors contribute to a successful community transport service. 8
What Factors contribute to a successful community transport service? 8. Resources and tools
What policies, procedures, and information/promotion packages or data collection tools have you developed to support your community transport service? Are you willing to provide copies of these resources to assist with the development of a neighbourhood House Community Transport Tool Kit?

18. What Factors contribute to a successful community transport service. 9
What Factors contribute to a successful community transport service? 9. Effectiveness and sustainability
What are the key factors that have contributed to the success of your community transport program?

19. Community development in action
The NH Community Transport Project
Community Transport Grants

20. what grants are available through the NH Community Transport Project?
Two (2) $5000 grants will be available to Neighbourhood Houses to to either establish or enhance transport programs for cancer and other patients

21. What will the Grant process involve?
Criteria will be developed to inform grant selection process (April)
A grant application package will be developed and endorsed by NHCT Reference Group (Early May)
Expressions of interest will be invited from Loddon Mallee Neighbourhood Houses (Early May)
Expressions of Interests will be reviewed by NHCT Reference Group and successful recipients identified (Mid June)

22. What is participatory Action Research?
Participatory action research is a form of action research in which professional social researchers operate as full collaborators with members of organizations in studying and transforming those organizations. It is an ongoing organizational learning process, a research approach that emphasizes co-learning, participation and organizational transformation. (Greenwood et al, 1993).

24. Participatory Action Research Process
OBSERVE
REFLECT
PLAN

25. Using participatory Action Research to strengthen our community transport project
What are we trying to achieve through the Neighbourhood House Community Transport Grants? What criteria can we use to allocate the Neighbourhood House Community Transport Grants?

26. Action learning/Research Process
NHCTP
WHAT DID WE DO?
WHAT DID WE LEARN?
What do WE need to learn?
WHAT WILL WE DO NEXT?
HOW WILL WE DO IT?

27. Using participatory Action Research to strengthen our community transport project
What did we learn? What do we now need to learn? What will we do next? How will we do it?