1. Adare SEC – Managing Regulatory Communications
18th November 2016

2. Adare SEC Overview

3. Adare SEC
A leading provider of technology-led, outbound and inbound Secure and Essential Communication solutions
£90
Continual
Outbound communications
MILLION
turnover
2.5m per day
Investment
15m per week
Innovation
60m per month
Improvement
720m per annum
350
540
Extensive suite of certifications
Four secure
UK sites
Contracted customer base
Employees

4. Managing outbound and inbound regulatory communications

5. Adare SEC
An extract from the FCA discussion paper Smarter Consumer Communications
“Communications play a fundamental role in helping consumers to make informed decisions. Effective, engaging information can be a key tool in promoting effective competition to supply products and services that consumers want. Greater transparency in firms’ communications with consumers can also lead to greater efficiency for the industry, with less time spent handling complaints.” - Christopher Woolard, Director of Strategy and Competition at Financial Conduct Authority

6. Adare SEC CCM Technology
Outbound Processing
Adare SEC CCM Technology
Flat Data
Pre Composed
PrintMe
Doc Comp
(GMC)
SmartProof
SmartEdit
DOCUMENT COMMUNICATIONS ARE AN ESSENTIAL, BUT OFTEN OVERLOOKED PIECE OF THE CUSTOMER EXPERIENCE PUZZLE
Print
/SMS
PDF
Dynamic
Received
Bounce
Web Customers
Paper
Customers
SmartView
Document Repository
SmartReport
ATOM
Document
Electronic Document
SmartCapture
Legacy
Inbound Processing
Back
Office
Call
Centre
Payment