1. Pasadena Street Outreach Overview
Housing & Career Services
Anne Lansing, Housing Assistance Officer
February 2018

2. BACKGROUND Persistent Unsheltered Population
While homelessness in Pasadena has been falling the number of people living on the streets has remained relatively constant since

3. OLD APPROACH IN-TAKE CENTER
BARRIERS TO SERVICE
Many people who are living on the streets avoid accessing existing services have perceived or real barriers.
DOMESTIC VIOLENCE
17% have a history of domestic violence
PETS
6% have pets
YOUTH
3% are underage & may be fearful of authorities
SUBSTANCE USE
11% struggle with substance use
RELATIONSHIPS
Staying in shelters may mean disrupting important and close relationships they see as vital to surviving on the streets.
UNAWARE OF SERVICES
Others may simply be unaware of the range of services and supports available
Assists individuals who are already connected to some kind of services
Problem: Many people who avoid going to accessing existing services have very real barriers or perceived barriers such as addiction issues, they have pets (for company and safety), they may be underage and fearful of being turned over to child protection authorities, or staying in shelters may mean disrupting important and close relationships they see as vital to surviving on the streets. It may also be the case that they have simply slipped through the cracks and are unaware of the range of services and supports out there.

4. NEW APPROACH TO HELP STREET OUTREACH
Street outreach involves moving outside the walls of an agency to engage people experiencing homelessness who may be disconnected & alienated from mainstream services & supports as well as services targeting homeless persons.

5. STREET OUTREACH GOALS BUILD RELATIONSHIPS
Establish supportive relationships over time that enhance the possibility of moving off the streets
SERVICES
In the field or through direct referrals & appointments, often with transportation to and from appointments
PERMANENT HOUSING
Support them through the process of achieving permanent, sustainable housing

6. Business Improvement Districts
PARTNERSHIPS
Nonprofit Partners
Public Health Dept
HOPE TEAM
Business Improvement Districts
Libraries
Other Public Agencies
LAHSA
Dept of Mental Health
To achieve this goal, partners across sectors work together to build a cohesive network of resources, proactive outreach, and community education.

7. RAPID RESPONSE Respond to community requests
Rapid Response Teams
Respond to community requests
Conduct outreach on a regular basis
Provide field-based triage & assessment
Connect with longer-term services
Rapid Response Teams
Housing Navigation Teams
Permanent Housing

8. RAPID RESPONSE TEAMS 01 02 03 04 05 Rapid Response Teams
Libraries / Public Health Outreach Worker
Stationed at Central & Hill libraries 01
Emergency Response Team (ERT)
Funded through LAHSA, cover the larger region 02
DMH’s SB 82 Mobile Triage Team
Field-based triage and assessment to larger region 03
Rapid Response
Teams
Friends in Deed (Pending)
Focus: Homeless women 04
HOPE TEAM
Provide mental health & law enforcement 05
Housing Navigation outreach teams focus on moving individuals or households off the street and into permanent housing. This process takes time, often more than a year, as teams work to build trust and relationships with clients, providing field-based services when available and providing transportation to services when field-based services are not available. Each team carries a case load of approximately 20 clients and takes on additional clients identified by rapid response teams as slots become available.
To request a Rapid Response Team to outreach to a particular area or individual call Union Station Homeless Services at 626/

9. Housing Navigation Teams
Rapid Response
Teams
Housing Navigation outreach teams focus on moving individuals or households off the street and into permanent housing. This process takes time, often more than a year, as teams work to build trust and relationships with clients, providing field-based services when available and providing transportation to services when field-based services are not available. Each team carries a case load of approximately 20 clients and takes on additional clients identified by rapid response teams as slots become available.
Provide long-term support, building trust & provide supportive services
Case load of approximately 20 clients
Work in coordination with rapid response teams

10. HOUSING NAVIGATION TEAMS
Union Station Homeless Services
Two field-based teams that cover Pasadena 01
Housing Navigation Teams
Union Station’s Multi-Disciplinary Team (MDT)
Regional team funded through Measure H that pairs mental health, substance abuse, nursing & peer outreach workers. 02
Rapid Response
Teams
Housing Navigation outreach teams focus on moving individuals or households off the street and into permanent housing. This process takes time, often more than a year, as teams work to build trust and relationships with clients, providing field-based services when available and providing transportation to services when field-based services are not available. Each team carries a case load of approximately 20 clients and takes on additional clients identified by rapid response teams as slots become available.
Union Station’s SGV Team
Four field-based teams who cover larger region, County funded 03

11. PERMANENT HOUSING Permanent Housing Rapid Response Housing Navigation
Rapid Response Teams
Housing Navigation Teams
Permanent Housing
Permanent Housing
The end goal for all street outreach teams is to move chronically homeless individuals off the streets and into permanent housing.

12. This process takes time, often months or years
LONG TERM PROCESS
Permanent Housing
Rapid Response
Housing Navigation
Rapid Response Teams
Housing Navigation Teams
Permanent Housing
This process takes time, often months or years
The duration of each outreach relationship is based on the unique individual and there is no uniform timeline or formula for engagement of clients.

13. LONG TERM PROCESS
Without housing to place people in, outreach teams cannot end homelessness for people living on the streets.
Rapid Response Teams
Housing Navigation Teams
Permanent Housing

14. Since July… 23 221 SUCCESSES People have been permanently housed
People have been reached through street outreach

15. 1 IN 10 PERMANENT SUPPORTIVE HOUSING SHORTAGE
PEOPLE WHO RECEIVED STREET OUTREACH IN PASADENA WERE HOUSED OVER THE LAST SIX MONTHS.
This stark reality is due a lack of permanent supportive housing units, both in the private rental market and in bricks & mortar projects.