1. Question 1: If a client is looking to access their files from home you should… Suggest they use Filezilla to access their files remotely. Suggest for them to use winSCP to access their files remotely. Suggest they use Putty to access their files remotely. Tell them all about the specials at Costco this week.

2. Question 2: A Client is having trouble connecting to the wireless. Their username and password work in durer and they successfully connect to the given network. To resolve their problem you could try… Restarting their computer. Renewing their DHCP lease Clear our proxies All of the above.

3. Question 3:Which OS is not supported for Wireless Connectivity by C&C? Windows XP Windows 8 Smelly Macs (:D) Ubuntu

4. Question 4: Who is responsible for restocking supply island? You (And by proxy, the rest of the CS staff) The Circulation Desk. Information and Research Help The Writing Centre

5. Question 5: What program do you use to check a persons wireless password? Durer. winSCP Putty SQL Management Studio

6. Question 6: Which of the following cellphone brands are not supported on the network? Apple Samsung LG Nokia

7. Question 7: What is the process for loading money on your printing account? Put money on card. Go to money transfer machine. Transfer money via machine to account. Print. Put money on card. Go to webtools and transfer money to labnet account. Print. Put money on card. Print. Print. Its free!

8. Question 8: A client comes to you looking for help with excel. You should… Attempt to the resolve their problem. Suggest Excel Tutoring Option 1 then option 2 Tell them we do not provide support for Excel.

9. Question 9: A client is receiving a javascript error when attempting to modify a pdf in Foxit Reader. What should you do? Tell them there is nothing we can do. Tell them we do not support javascripts in pdfs. Open the pdf in Adobe Reader. Change the default pdf reader to Adobe Reader because who uses Foxit Reader anyways (;D).

10. Question 10: What is C&Cs stance on sleeping at the desk? Sure. Maybe. Only if youre really sleepy. NO.