1. Tarrant County District PSAP Managers Meeting Thursday, June 25, :00 AM – 11:00AM Tarrant County District Office Training Room 2600 Airport Freeway Fort Worth, Texas

2. AGENDA Welcome – Yvonne Krumm On Time Drawing – Staff
Update on PSAP Assistance Programs – Greg Petrey
Wireless Update/New FCC Guidelines – Bill Horne
AT&T Assurance Center Changes – Yvonne Krumm
Telecommunicator and Family Class – Yvonne Krumm
TCOLE Continuing Ed Requirements – Tina Chaffin
New Public Education Class – Tina Chaffin
Open Discussion
Grand Prize Drawing - Staff

3. WIRELESS UPDATE

4. CHANGE COMING

5. CHANGE

6. CHANGE

7. CHANGES COMING TO WIRELESS NETWORKS

8. WIRELESS NETWORKS
5 Networks in Tarrant County
ATTMO
MPCSI
SPPCS
yTMOB
VZW
All others buy time on one of these

9. WIRELESS NETWORKS
TMOB bought MPCSI in 2014
Too expensive to maintain 2 networks
In the next 18 months MPCSI will MOVE to TMOB network (towers)
All calls will show TMOB in ALI
MPCSI will go away in ALI
MPCSI will continue that “brand” to public

10. CHANGES COMING TO FCC WIRELESS ACCURACY

11. OLD FCC ACCURACY MPCSI, SPPCS & VZW 66% - 50 meters 90% - 150 meters
ATMO & TMOB
66% meters
90% meters

12. FCC ACCURACY – TODAY ATMO, SPPCS & VZW TMOB (MPCSI) 66% - 50 meters

13. FCC ACCURACY – 2019 ATMO, SPPCS, TMOB & VZW 66% - 50 meters

14. FCC REPORT & ORDER – FEB 2015
For the first time FCC addresses indoor accuracy
Recognized the need for PSAP to have a “dispatchable address” on wireless calls
Based on something called a MAC address
Also based on a new database called NEAD
Introduced the z-axis to mapping of wireless calls
Phased in over next 8 years
First of new requirements – “within 2 years” from 2015

15. MAC ADDRESS?

16. MAC ADDRESS

17. Media Access Control (MAC) Address
Every Wi-Fi router has a unique MAC address
The ISP that supplies INTERNET access knows the physical address of the Wi-Fi router

18. National Emergency Address Database (NEAD)
Does not exist today
In the future ISP’s will send MAC address and physical address of that MAC address to the NEAD
In theory the NEAD will have eventually have the MAC address and physical address of every Wi-Fi router in the country

19. FUTURE 9-1-1 CALL FLOW Wireless 9-1-1 call from residence
Assumes residence has Wi-Fi router
Handset that calls 9-1-1“picks up” the MAC and sends it with voice to MSC
MSC sends voice to tandem and then to PSAP
MSC sends the MAC address to the MPC
MPC dips the NEAD to retrieve the physical address associated with that MAC address
When PSAP sends ALI dip to MPC the physical address of the MAC is returned as the “dispatachable address”

20. IMPLEMENTATION All dates from February 2015
Wireless provider shall provide (1) dispatchable location, or (2) x/y location within 50 meters:
Within 2 years: 40 percent of all wireless calls
Within 3 years: 50 percent of all wireless calls
Within 5 years: 70 percent of all wireless calls
Within 6 years: 80 percent of all wireless calls

21. QUESTIONS?

22. AT&T Assurance Center Changes
Beginning July 1, 2015
The prompt to select 1 for Texas will be removed….Area Code routing will be implemented. 
When all agents are busy and the customer goes into our Q they will hear information regarding Express Ticketing.

23. A Dispatcher’s Life, How to Build Support from Family and Friends
Dr. Rasmussen's dissertation, "Resilience and Protective Factors in Emergency Dispatchers in Michigan" produced statistically significant insights into what factors help most to thrive in this profession.   This class was created to show the importance of family and friends and how to build their understanding and support.