1. Tarrant County 9-1-1 District Tarrant County 9-1-1 District Office
PSAP Managers Meeting
Wednesday, March 27, 2013
9:00 a.m. to 11:00 a.m.
Tarrant County District Office
Training Room
2600 Airport Freeway
Fort Worth, Texas

2. AGENDA 1. Welcome, Opening Remarks – Yvonne Krumm 2. On Time Drawing
Update on PSAP Assistance Program – Greg Petrey
4. Update on texting to – Bill Horne
Update on CJIS Security Requirements – Wanda McCarley
TC9-1-1 New Web Site – Yvonne Krumm
7. National Education Month – Alisa Simmons
8. Dispatcher Appreciation Event at the Ballpark – Alisa Simmons
9. PSAP UPS Testing – Sarah Therrien
10. Grand Prize Drawing

3. PSAP Assistance Program

5. PSAP Assistance Program
The District will provide reimbursement for Allowable Expenses subject to availability of funds, entity allocations and annual appropriation.
Allowable Expenses are determined by the District Board of Managers and reviewed annually.
In compliance with applicable State laws, this is a prospective policy.
No previously purchased items or services will be considered for reimbursement. (Current year billing of multi-year contracts will be considered on a case-by-case basis)
All expenses must be approved by the District, in advance, to receive reimbursement.
PSAPs must submit an Application for Funding consisting of the expenditures the PSAP is requesting.
All applications must be received by June 30th.
The deadline to submit the Reimbursement Request is August 31st.

6. Application Process
From the District’s website ( hover over the “AGENCY ZONE” tab. From the drop down menu, click “PSAPS”, then “PSAP Assistance Program” on the left sidebar. From the PSAP Assistance webpage, click on either the “Application” or “Reimbursement” icon.  If you have not already created an account, please do so at this time. 
Once you have successfully created an account, click on “Apply”, then “TC9-1-1 PSAP Assistance Program – FY2013”.  Complete the application and upload your documentation where indicated. 

7. Application Process

8. Application Process

9. Application Process

10. Application Process

11. FY2013 Allowable Expenses
9-1-1 related recording systems and maintenance costs.
9-1-1 related CAD system upgrades and maintenance costs.
Fire Station alerting hardware and software
9-1-1 related Professional Services
Initial purchase of a call accounting or telephony management information system (MIS) if the PSAP does not already have such a system.
9-1-1 related Maintenance Contracts
Training, including “back-fill” of position
TECLOSE Classes
Teambuilding and specialized classes
Potential state-mandated classes

12. FY2013 Allowable Expenses
9-1-1 related Dispatch Furniture and equipment
9-1-1 related Dispatch center minor remodeling
Backup Power support for dispatch/radio infrastructure
UPS
Generator
Uniforms for Dispatch Personnel (“Sample” must be submitted with request)
Personality assessment for Dispatch personnel
Emergency Telephone Notification Systems
EMD (Emergency Medical Dispatch)
Limited related Professional Memberships
Limited related Travel Expenses

13. ?

14. UPDATE ON TEXTING TO 9-1-1

15. VERIZON WIRELESS Only carrier currently offering texting to 9-1-1
Must have a working VZW phone
Must have a texting plan active on that phone
Does NOT work with uninitialized cell phones

16. VERIZON WIRELESS Offers 3 solutions Includes a “bounce back” message
SMS to PSAP via direct IP
SMS using web browser via INTERNET
SMS to TTY conversion (baudot)
Includes a “bounce back” message

17. ATTMO, SPPCS, TMOB & VZW
On December 6, 2012 signed a formal agreement with APCO and NENA
Presented to FCC
Agreed to have “bounce back” message by July 1, 2013
Agreed to have texting to available by May 15, 2014
Must be on “home” wireless network – no roaming

18. NCTCOG DEPLOYING VZW TEXTING
Fully deployed in Wise County
Fully deployed in Collin County
Will deploy in all NCTCOG counties ASAP
Actively courting ATTMO for trial/early deployment

19. OTHER FACTS
Several trials in other states are producing so few texts to that it is hard for the call takers to remember how to handle them
The TOAC for Tarrant county has evaluated several interim solutions such as Agent – none have been approved

20. CONTRACTORS AND SECURITY
CHANGING FBI and CJIS SECURITY RULES

21. BACKGROUND
TC911 has always required our contractors and sub contractors to comply with CJIS policies (to the extent of our authority as a non-criminal justice agency)
In recent years we have required background checks
Fingerprinting (by fingerprint card) has been done the request of the PSAP and print cards have been sent to DPS by the PSAP
We have placed language in our contracts to enforce these requirements

22. EXISTING PROCEDURES FOR TC911
Vendors executing contracts with TC911 must agree (by contract) to abide by CJIS rules and respect PSAP Security requirements
Criminal History Checks are run by each PSAP.
Results are not released but an authorization for admittance with or without an escort is given
TC911 only knows whether or not one of our subcontractors has been denied access.

23. Legal Authority and Purpose
New approval from the United States Department of Justice (DOJ)to the FBI permits Privatization of traditional law enforcement under controlled circumstances
The FBI will Develop a security addendum
Security Addendum will make clear that access to CHRI will be limited to those officers and employees of the private contractor or its subcontractors who require the information to properly perform services for the sponsoring governmental agency

24. THE SECURITY ADDENDUM Augments CJIS Security Policy
Requires Contractors to maintain a Security Program
Specifies duties and responsibilities
Applies to all personnel, systems, networks and support facilities supporting government agencies
TC911 would become a Contractor to each PSAP
We would be required to manage our subcontractors

25. DEFINITIONS
Contracting Government agency –(CGA) the government agency whether a Criminal Justice agency or a Noncriminal Justice Agency, which enters into an agreement with a private contractor subject to the Security Addendum
Contractor –a private business, organization, or individual which has entered into an agreement for the administration of criminal justice with a Criminal Justice agency or a Noncriminal Justice Agency

26. Responsibilities of the CGA (PSAPs)
Ensure that each Contractor employee receives a copy of the Security Addendum and the CJIS Security Policy
Execute an acknowledgement of receipt of the Security Agreement and its contents
Retain signed acknowledgements and make them accessible for audit
Report security violations to the CJIS System Officer and the Director of the FBI along with all actions taken

27. Responsibilities of the Contractor
Maintain a security program consistent with federal and state laws, regulations, and standards
Security violations can justify termination of the agreement
In the case of suspension of the agreement, return all records containing CHRI to the CGA
Upon request make files available for a final audit

28. WORKING OUT A NEW PROCESS
A better way to work with PSAPS?
Tc911 can work with PSAPs to get live scan prints submitted one time
Rule out problems with subcontractors earlier in the process
PSAPs still decide
To escort or not to escort
To permit unescorted access for each individual contractor
TC911 and other Districts in Texas are working together with the FBI, CJIS and each PSAP to work through the details

29. Documents The Security Addendum NCIC2000 Operating Manual
The CJIS Security Policy
Title 28, Code of Federal Regulations, Part 20

30. LINKS FOR MORE INFORMATIONTY
index.htm
crime_records/pages/applicantfingerprintserv ices.htm
crime_records/docs/fastverview.pdf